Overnight Operations Manager at EIQ GLOBAL IT SOLUTIONS PRIVATE LIMITED in Boston, MA, United States

Job description

• The Overnight Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned Aviation account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery. The Overnight Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved. The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.

Responsibilities

• Specific Duties/Essential Job Functions: (Other duties may be assigned)
• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Ensure all call-off are covered.
• Accommodate increase / decreased client staffing requests.
• Manage the No-Fault Attendance Policy.
• Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
• Manage daily schedules, including employee lunches and breaks.
• Maintain daily shift report for managers.
• Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct Safety and Quality audits.
• Responsible for the movement of personnel between checkpoints.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.
• Miscellaneous duties as assigned.
• Cabin Agents, Cabin leads

Requirements

• (The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• The individual may be required to stand and walk, the majority of the work shift.
• Individual may be required to lift, carry, push and/or pull 50 pounds or more for the majority of the work shift.
• (The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• The work environment has a moderate to heavy noise level.
• (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
• Must also possess and utilize effective listening skills.
• Basic understanding of computer software programs, including Microsoft Office.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several Concrete variables in standardize situations.
• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times
• Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
• High school diploma or GED required.
• College degree or equivalent work experience preferred.
• Previous leadership experience - 1 year.
• Aviation experience or Cleaning Experience 1 year
• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal and provide up to a ten-year work history
• This job description is subject to change at any time at the discretion of management.
• Must work schedule or assigned. Rotation of work location, assignment and shift is subject to change based on operational needs.

Skills

Required

• Leadership
• Communication
• Coaching and counseling
• Problem-solving
• Customer relationship management
• Microsoft Office
• Computer software programs

Benefits

• Shift: 10:00 PM to 6:30 AM (weekend availability required)
• Compensation: $80,000 annual salary (US Dollars)
• The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
• Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management