Data Center Operations Manager (Mountain Region) at EOS in Eagle Mountain, Utah, United States; Salt Lake City, Utah, United States

Job description

• The Data Center Operations Manager is responsible for overseeing a designated Data Center region which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance. You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.
• This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.

Responsibilities

• Operational Leadership
• • Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• • Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• • Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• • Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
• Client Relationship Management
• • Serve as the primary operational contact for assigned customer stakeholders.
• • Build strong client relationships through consistent communication, transparency, and execution.
• • Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
• • Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
• • Resolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction.
• Leadership & Talent Development
• • Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
• • Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
• • Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
• • Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.
• Operational & Financial Performance
• • Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
• • Monitor operational performance using dashboards, KPIs, and scorecards.
• • Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
• • Drive Lean process improvements, automation, standardization, and operational efficiencies.

Requirements

• • Bachelor’s degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
• • 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
• • 5+ years managing multiple operational teams across geographically distributed sites.
• • Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.
• • Demonstrated success managing enterprise or hyperscale customer relationships.
• • Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• • Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• • Proven ability to lead organizational change and continuous improvement initiatives.
• • Experience supporting managed service, IT operations, and business operations.
• • Knowledge of ITIL service management principles.
• • Lean Six Sigma, PMP, or other project management certifications.
• • Experience with executive dashboards, KPI reporting, and business reviews.
• • Strong understanding of mission-critical infrastructure and data center operations.

Skills

Required

• Leadership
• Data center operations
• Managed services
• Critical facilities
• Mission-critical operations
• 24x7 operations
• Financial management
• Budgeting
• Workforce planning
• Operational forecasting
• Organizational change
• Continuous improvement

Preferred

• Managed service support
• IT operations
• Business operations
• ITIL service management
• Lean Six Sigma
• PMP
• Project management
• Executive dashboards

Benefits

• At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
• The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.