Customer Support Coordinator - Enterprise at ArcBest in Fort Smith, Arkansas, United States
- Company: ArcBest
- Location: Fort Smith, Arkansas, United States
- Posted: Sep 24, 2026
- Type: Full-time
Overview
Company ArcBest Location Fort Smith, AR - McClure Campus Workspace On-Campus Pay Type Hourly, Full-Time Job ID 29662 Share this job Facebook LinkedIn X WhatsApp Email Similar Jobs Solutions Support Coordinator I Fort Smith, Arkansas, United States
Job description
- Company
- ArcBest
- Location
- Fort Smith, AR - McClure Campus
- Workspace
- On-Campus
- Pay Type
- Hourly, Full-Time
- Job ID
- 29662
- Share this job
- X
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- The Customer Support Coordinator I - Enterprise is responsible for supporting enterprise level customers by serving as a primary point of contact for day-to-day support needs and operational coordination. This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of customer account-related scenarios.
Responsibilities
- Provide day-to-day operational support for enterprise customers by coordinating customer needs, gathering information, and assisting with timely issue resolution.
- Support customer accounts by monitoring customer activity, identifying potential service impacts, and communicating updates to internal and external stakeholders.
- Coordinate with internal and external partners to support timely logistics execution.
- Evaluate customer inquiries and operational challenges to determine urgency and impact.
- Maintain knowledge of customer-specific expectations, and support procedures to promote consistent service delivery.
- Gather, organize, and maintain customer communications, operational updates, and resolution activity in designated systems to support customer follow-up and service.
- Monitor assigned enterprise customer support activity and shipment-related exceptions to help identify trends, service obstacles, or recurring operational challenges.
- Follow established procedures while identifying opportunities to improve responsiveness, efficiency, and customer support outcomes.
- Partner with internal teams, and other business partners to support customer requests, account needs, and service execution.
- Provide timely follow-up on open items, escalations, and customer support tasks.
- Assist customers and internal users with customer-facing systems, and website access to facilitate enterprise customer support.
- Other duties and projects, as assigned.
Requirements
- Experience will be considered in lieu of formal education.
- Experience in the transportation or logistics industry, preferred
- Prior customer service experience, preferred
- Active Learning
- Customer Focus
- Customer Support Operations
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Problem Solving
Skills
Required
- Active Learning
- Customer Focus
- Customer Support Operations
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Problem Solving
Preferred
- Proficient with Microsoft Office Suite
About ArcBest
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world. Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes. At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.