Brokerage Coordinator I - Managed Operations at ArcBest in Fort Smith, Arkansas, United States

Job description

• The Brokerage Coordinator - Managed Operations executes Transportation Management services for ArcBest customers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position also supports all customer needs for data and shipment management including performing data analysis to determine and proactively address inefficiencies, deliver dynamic transportation and logistics solutions that support the needs of the customer by focusing heavily on lead times, visibility, transportation costs, and available carrier capacity and offers special project support in order to continually integrate and update providers and vendors in the TMS. The Brokerage Coordinator - Managed Operations executes any and all supply chain needs to support the objectives of the customer and ArcBest.

Responsibilities

• Serve as the voice of the Managed Transportation customer inside ArcBest.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
• Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.
• Develop comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers and carriers.
• Maintain documentation of all customer TMS processes and business rules to ensure continuity.
• Monitor, track and trace customers' shipments/loads while also effectively managing carrier relationships.
• Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
• Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
• Manage daily activities for numerous accounts to ensure all special requirements are met as requested by both internal and external customers.
• Grow profitable revenue for ArcBest through our different service offerings.
• React effectively to customer demands and deadlines.
• Other duties and projects, as assigned.

Requirements

• Experience will be considered in lieu of formal education
• Prior experience in a sales, operations, or customer service role, preferred
• Proficient in Microsoft Office Suite, required
• Proven ability to learn new systems quickly, required
• Database and Transportation Management systems experience, preferred
• Active Learning
• Core Application Systems
• Customer Focus
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Relationship Management
• Transportation

Skills

Required

• Proficient in Microsoft Office Suite