Credit & Collections Analyst 2 at Cohesity in Pune - Panchshil - India (Office)

Job description

• The Credit & Collections team at Cohesity is responsible for managing the company’s receivables portfolio and driving timely collection of customer payments across all global entities. Leveraging NetSuite as our core ERP, the team partners closely with Billing, Cash Applications, Order Management, and Sales to maintain healthy DSO, resolve disputes, and support a seamless customer experience.
• As a Credit & Collections Analyst I at Cohesity, you will own a portfolio of customer accounts, driving proactive collection of outstanding invoices, resolving billing and payment disputes, and partnering with cross-functional teams to reduce aging and support accurate accounts receivable reporting in NetSuite.
• We are a collaborative and results-driven Credit & Collections team, passionate about building strong customer relationships while protecting Cohesity’s cash flow. Working in a fast-paced, global environment, we partner closely with Billing, Cash Applications, and Sales to resolve challenges, streamline processes, and ensure a seamless customer experience. We are looking for professionals who take pride in ownership, stay comfortable working toward targets, and are excited to support Cohesity’s growth through operational excellence.

Responsibilities

• Own a portfolio of customer accounts, driving timely collection of outstanding invoices and reducing DSO and aging against assigned targets
• Send statements of account and conduct rigorous daily follow-up with customers via calls and email to resolve past-due balances
• Forecast expected cash collections and report timely disputes and work with respective teams for resolution
• Investigate and resolve billing, order, and payment disputes, and clear unapplied or unposted payments in partnership with the Cash Applications team
• Prepare customer credit snapshots for past-due accounts, escalate to management as needed, and review orders on credit hold for release
• Maintain the dunning program to ensure invoices and statements are sent to customers on a consistent cadence, and prepare withholding tax and sales tax packets for the tax team’s clearance
• Build strong, cross-functional relationships with Cash Applications, Billing, Order Management, Customer Service, and Sales to resolve customer and internal queries, and support internal, external, and SOX audits

Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum 2 to 8 years of experience in Credit & Collections or Accounts Receivable operations
• Hands-on experience with NetSuite, Oracle, or similar large ERP Accounts Receivable systems
• Excellent verbal and written communication and negotiation skills, with the ability to work independently and manage a collections portfolio end-to-end
• Advanced MS Excel skills for reporting and analysis, and comfortable working towards targets in a fast-paced, metrics-driven environment
• Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making

Skills

Required

• Ability to work independently
• Comfortable working towards targets
• Collaborative and results-driven
• NetSuite
• Oracle
• MS Excel
• AI tools