Account Manager I - ABF Freight Canada, Regina, SK at ArcBest in Regina, Saskatchewan, Canada

Job description

• The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

• * Develop sales strategies and a comprehensive understanding of customers' business models.
• * Identify customer challenges; develop and implement solutions to create opportunities.
• * Make sales calls and presentations to customers of all sizes.
• * Manage business relationships and entertain customers.
• * Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• * Conduct calls and face-to-face meetings with customers.
• * Aggressively pursue customers using networking, social media, customer referrals, etc.
• * Obtain and develop new accounts utilizing Company techniques and methods.
• * Maintain and grow expertise of ArcBest service offerings.
• * Collaborate with customers, front-line management, and various ArcBest departments.
• * Negotiate service requirements and prices; establish service packages.
• * Create service solutions for customers' unique business problems, and initiate pricing.
• * Assist in collection process and cargo claim prevention, as needed.
• * Maintain accurate territory account information in ArcBest database.
• * Complete monthly sales audit reports and expense reports, as company guidelines require.
• * Complete itinerary and call report as required by Company guidelines and IRS regulations.
• * Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
• * Exhibit excellent customer service.
• * Maintain a positive, customer-focused attitude in a highly intense environment.
• * Interact with all employees and customers in a professional and courteous manner.
• * Work in a team setting to accomplish goals.
• * Other duties and projects, as assigned.

Requirements

• * Relevant experience will be considered.
• * Transportation industry and related sales experience, preferred
• * Proficient in Microsoft Office Suite.
• * Knowledge of business solutions, competitors, and decision makers, preferred
• * Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
• * Addressing Customer Needs
• * Cross-Selling
• * Negotiating
• * Perseverance and Follow-Through
• * Problem Solving
• * Relationship Management
• * Sales Closing and Agreements
• * Selling

Skills

Required

• Proficient in Microsoft Office Suite