Front Desk Agent Overnight-Front Desk at fa-evax-saasfaprod1 in MD, United States

Job description

• Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

Responsibilities

• ● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• ● Checking guests in, out and managing any wake-up call requests
• ● Answering phones and dealing with overnight guest queries
• ● Running night audit property management systems or manual equivalents
• ● Performing other duties such as concierge services and special guest requests

Requirements

• ● Accounting and mathematics skills for accurate auditing and payment processing
• ● Cash handling experience for counting and securing bank and processing cash payments
• ● Computer literacy, including familiarity with PMS software
• ● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• ● Customer service experience
• ● Knowledge of hotel operations, offers and the local area

Skills

Required

• Customer service experience

Benefits

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you’ll become part of our ever-growing global family.
• The hourly pay range for this role is $19 to $21.
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
• USD 19.00 - 21.00