Front Desk Representative - Convenient Care at Lifepoint Health® in Athens, TN, United States

Job description

• Your experience matters

Responsibilities

• Provide friendly, professional service to patients, families, visitors, and fellow team members while supporting an efficient front-office experience.
• Greet patients and manage the check-in and check-out process, including accurately logging patients through the Clockwise system.
• Obtain and enter required demographic, billing, insurance, and clinical information accurately and in a timely manner.
• Enter patient demographics and scan required documentation into the electronic medical record (EMR).
• Verify patient demographic and insurance information and update records as needed.
• Collect patient payments and maintain accurate accounting of the cash drawer throughout the shift.
• Answer incoming calls and inquiries and route messages from patients, pharmacies, providers, and others to the appropriate clinical team member according to established protocols.
• Contact patients to follow up on their Convenient Care visit as needed.
• Maintain an organized, clean, and welcoming lobby and registration area.
• Work collaboratively with providers, clinical staff, and other team members to support a positive patient experience.
• Complete front-office tasks and data entry accurately and efficiently while managing multiple priorities in a fast-paced environment.
• Perform other duties as assigned to support the needs of the practice.

Requirements

• Applicants should have a high school diploma or equivalent, required. Additional requirements include:
• Excellent interpersonal and customer service skills with the ability to interact professionally and courteously with patients, families, providers, and team members.
• Strong critical-thinking and decision-making skills with the ability to work independently and take appropriate action when needed.
• Ability to remain organized, accurate, and professional while working in a busy or stressful environment.
• Strong attention to detail with the ability to complete daily tasks and data entry efficiently and accurately.
• Basic reading, writing, and mathematical skills.
• Computer proficiency, including familiarity with Microsoft Office applications.
• Ability to learn and effectively utilize practice management, electronic medical record (EMR), and Clockwise software.
• Professional appearance and demeanor.
• Knowledge of medical terminology, insurance processes, and healthcare policies preferred, but not required.
• Previous healthcare, medical office, registration, receptionist, or customer service experience is preferred but not required.

Skills

Required

• Professional appearance and demeanor.

Benefits

• We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.