Practice Operations Executive at Herbert Smith Freehills in London
- Company: Herbert Smith Freehills
- Location: London
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Opportunity The role of the Practice Operations Executive is to coordinate the billing process in Practice Groups. This includes liaising between lawyers and Practice Group support teams in invoice preparation and then final issuance of the invoice working with the Revenue team as needed.
Job description
- The Opportunity
Responsibilities
- The role of the Practice Operations Executive is to coordinate the billing process in Practice Groups. This includes liaising between lawyers and Practice Group support teams in invoice preparation and then final issuance of the invoice working with the Revenue team as needed.
- Key tasks include chasing timesheets, narrative time entry remediation, processing of disbursements, editing of bills, coordinating write-offs and discounts, collating bills and narratives in their final form as per firm policy and process, managing alternative pricing arrangements and cross-border invoicing.
- The role will work closely with PEs and PTAs for their assistance with billing admin throughout.
- The revenue aspects of the role will include the creation of pre-bills, producing final invoices and bill cover letters, working with the Revenue and Matter Management teams on matter setup and posting final invoices onto the system as per firm policy and process.
- The Practice Operations Executive will have the following duties but not limited to:
- Providing support to the business ensuring a streamlined process to include: time capture, narrative edits, matter set up and remediation from "ready to bill – through to invoice production".
- Using software including Firm applications like Timesheet Writer as needed to manage the narrative remediation process.
- Drafting & producing invoices providing complete support throughout.
- Dealing with internal and external queries regarding invoices and the working capital profile, liaising with lawyers and the Revenue team.
- Understanding clients' billing and collection processes and ensuring that invoices are produced, submitted, and collected in a manner which is appropriate for the Firm and in line with client requirements, which facilitates payment with minimum queries and time delay.
- Liaising with partners and associates regarding queried debts, unpaid invoices, escalating as required to the relevant Legal Project Manager for the matter.
- Ad hoc Legal Project Management (LPM) related tasks as required.
Requirements
- 1-2 years' experience in a professional services environment within the practices in a PA or paralegal capacity.
- Excellent customer service orientation skills
- Competent IT skills, good working knowledge of Word, Excel and Outlook
- Experience of PowerBI or willing to learn.
Skills
Required
- Excellent customer service orientation
- Word
- Excel
- Outlook
- PowerBI
About Herbert Smith Freehills
Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years. As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs. At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas. We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world. All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours. Herbert Smith Freehills Kramer: Your goals. Our ambition At Herbert Smith Freehills Kramer, we align your growth and ambition with ours. We invest in your personal and professional growth and support you to achieve your ambitions. And you share responsibility for playing a part in delivering the firm’s growth and ambition too. A leading global law firm, with over 6,000 people, we are in the world's largest markets, key financial centres and major growth hubs. We’re recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions. We’re immersed in the many challenges facing our clients. We’re invested and resourceful. We understand the part technology and digitalisation play in the delivery of legal services. We want to make a positive impact wherever in the world we operate. You’ll have the opportunity to engage with this with an open mind and curiosity. We are known for our diverse perspectives and renowned for our culture. Being human, bold and outstanding are more than our values: you’ll discover they are our lived experience. And by being ambitious for your growth and ours, we’ll achieve our goals together. Herbert Smith Freehills Kramer: Your growth. Our ambition.