Remote Operations Center Supervisor at Dynamis Power Solutions in Dynamis The Woodlands Corporate Office - The Woodlands, TX 77380

Job description

• Level
• Management
• Position Type
• Full Time
• Job Shift
• Day
• Education Level
• High School
• Travel Percentage
• Up to 25%
• Remote Operations Center Supervisor
• Department: Engineering
• Job Status: Full-Time
• FLSA Status: Salary, Non-Exempt
• Reports To: Remote Operations Center Manager
• Amount of Travel Required: < 25%
• Work Schedule: Day
• Positions Supervised: Remote Operations Center Specialists
• AIP Level: 6
• The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real time system surveillance, incident response, and customer coordination, serving as the primary link between real time operations and Product Support Engineering (PSE).
• The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the “Orbit” initiatives. The successful candidate will be process driven, technically astute, and capable of leading a growing team in a high reliability environment.

Responsibilities

• Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
• Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.
• Establish and maintain standardized shift handover and escalation procedures.
• Foster a culture of operational discipline, accountability, and continuous improvement.
• Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.
• Maintain oversight of real time telemetry dashboards.
• Validate that incidents are appropriately logged, categorized, and closed within SLA targets.
• Develop and maintain structured onboarding and competency programs for ROC Specialists.
• Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
• Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.
• Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
• Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
• Participate and facilitate Root Cause Analysis, fleet reviews, reliability discussions, and outage post mortems.
• Support development and deployment of new telemetry and automation initiatives.
• Performs other related duties as assigned to assist with successful operations and business continuity.

Requirements

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre employment testing including but not limited to: background check, pre employment drug screening, pre employment fit tests, pre employment aptitude and/or competency assessment(s).
• Daily in person, predictable attendance.
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Proficiency in spoken English language.
• High School Diploma or GED.
• 7+ years of electrical/controls troubleshooting experience.
• Knowledge of electrical devices (relays, transducers, sensors, I/O systems).
• Knowledge of industrial equipment and turbine control systems (e.g., Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix).
• Able to read and interpret electrical/controls drawings.
• Ability to work within a team concept to successfully complete assigned tasks.
• Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
• Efficient at Microsoft office (word, excel, PowerPoint, outlook)
• Knowledge of GE and other gas turbine related controls programs.
• Successfully completes New Hire Safety Orientation and annual recertification.
• Bachelor’s degree in a technical or business related field.
• Knowledge of power generation packages (MTU, LM2500, CAT).
• Prior experience supervising or leading technical/operations teams.
• Experience analyzing live and historical data from programmable logic controllers (PLCs), control systems, telemetry platforms, or industrial equipment to identify trends, anomalies, and emerging operational risks.
• Experience using data and analytics platforms such as Databricks to query, organize, analyze, or support modeling of operational and equipment data.
• Experience using real time monitoring and visualization tools such as Grafana to monitor equipment performance, alarms, operating conditions, and trends.
• Ability to read and interpret PLC programming languages, including ladder logic, function block diagrams, and structured text.
• Experience creating and maintaining ROC, operations, reliability, or departmental dashboards that provide actionable information to operators, technical teams, and leadership.
• Experience using Microsoft Power BI to develop reports, dashboards, data visualizations, and key performance indicators.
• Experience supporting predictive or prescriptive analytics, alarm rationalization, condition monitoring, or other data driven reliability initiatives.
• Experience integrating or working across telemetry, historian, case management, and reporting systems to support operational workflows and continuous improvement.

Skills

Required

• Proficiency in spoken English language