Contact Center Agent at Epiq in Cincinnati, OH
- Company: Epiq
- Location: Cincinnati, OH
- Posted: Sep 24, 2026
- Type: Part time
- Visa sponsorship available
Overview
This position is responsible for answering inbound and outbound calls, processing email, chat, and callback interactions. Answering calls professionally and responding to customer inquiries Complete outbound calls related to escalations
Job description
- This position is responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.
Responsibilities
- Answering calls professionally and responding to customer inquiries
- Complete outbound calls related to escalations
- Identify and escalate more complex issues to the research team
- Ability to deal with difficult situations over the phone while maintaining high level of professionalism
- Adhere to assigned schedule and call flow
- Accurately submit time entries for billing and payroll purposes
Requirements
- High School diploma or equivalent.
- Customer Service or similar experience.
- Experience in a call center environment is a plus.
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Skills
Required
- Customer service
- Professional communication
- Adherence to schedule and call flow
- Accurate time entry
Preferred
- Call center experience
Benefits
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
- Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
- Click here to learn about Epiq's Benefits.
About Epiq
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.