Customer Success Associate at Samaya in New York, New York, United States

Job description

• Samaya AI builds Expert AI Agents for investment professionals, supporting high-stakes investment workflows across leading financial institutions. By combining finance-specific AI models with deep reasoning over institutional context and global markets, Samaya helps investors go from information to conviction. Samaya is deployed at enterprise scale across hedge funds, asset managers, and banks, including more than 12,000 professionals at one of the world's largest financial institutions.
• This is an opportunity for someone early in their career who wants real ownership of enterprise relationships from day one. You'll join Samaya's customer success team, working directly with analysts and portfolio managers at some of the largest banks, hedge funds, and asset managers in the world, helping them bring Samaya into their day-to-day research and diligence workflows. You'll own relationships from onboarding through renewal, and you'll thrive here if you're curious about how AI is reshaping financial services and want to build credibility with sophisticated buyers early in your career.

Responsibilities

• Run regular customer touchpoints to collect feedback, support onboarding, and confirm satisfaction
• Track usage and account health to flag risk early and surface opportunities to deepen adoption
• Support day-to-day relationships across a book of enterprise accounts, working with users and stakeholders on how they apply Samaya in their research and diligence workflows
• Partner with sales on pre- and post-sales work, including pilots and onboarding
• Route customer feedback to product and engineering, translating it into concrete input on the roadmap
• Travel to customer sites as needed to support relationships in person

Requirements

• Required
• 2+ years of front-office experience, ideally in capital markets, at a bank, hedge fund, or comparable firm
• Strong communication and presentation skills, comfortable running a room or a demo
• Comfortable owning ambiguity
• Based in (or willing to relocate to) New York
• Prior customer-facing, sales, or client-relationship experience

Skills

Required

• Comfortable owning ambiguity

Benefits

• The base salary range for this role is $120,000-$160,000.
• Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above.
• Variable compensation and equity may also be included as part of the overall compensation package.