Bilingual Contact Center Agent at Epiq in Tampa, FL
- Company: Epiq
- Location: Tampa, FL
- Posted: Sep 24, 2026
- Type: Part time
- Experience: 2+ years
- Visa sponsorship available
Overview
The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.
Job description
- The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.
Responsibilities
- Provide customer service and support in multiple languages.
- Handle customer inquiries and ensure customer satisfaction.
- Resolve customer issues and provide accurate information.
- Maintain professional etiquette and effective communication.
- Collaborate with team members to ensure efficient operations.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum of 2 years in customer service or a related field.
- Communication
- Contact Center Services
- Customer Inquiries
- Customer Satisfaction
- Customer Service
- Detail-Oriented
- Listening Effectively
- Multilingual Communications
- Professional Etiquette
- Written Communication
- Required: None
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Skills
Required
- Communication
- Contact Center Services
- Customer Inquiries
- Customer Satisfaction
- Customer Service
- Detail-Oriented
- Listening Effectively
- Multilingual Communications
- Professional Etiquette
- Written Communication
Benefits
- Click here to learn about Epiq's Benefits.
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
- Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
About Epiq
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.