Build your career as a Sr. Technical Estimator and Project Manager at Oldcastle BuildingEnvelope in Dallas, TX; Los Angeles, CA; Phoenix, AZ

Job description

• The Sr. Technical Estimator and Project Manager, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Responsibilities

• Customer experience
• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments
• Technical competency
• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.
• Cross functional interaction
• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

Requirements

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

Skills

Required

• Customer service
• Critical thinking
• Independent problem-solving
• Pricing and margins knowledge
• Negotiating skills
• Understanding of glass systems
• Fast-paced work ability

Benefits

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed