Small CL Senior Market Analyst at The Hanover Insurance Group in Worcester, MA, USA

Job description

• Posted Thursday, September 24, 2026 at 4:00 AM
• For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
• Our Small Commercial Analytics department is currently seeking a Sr Market Analyst. This position is eligible for a fully remote work arrangement.
• This is a full time, exempt role.
• Collaborates with State Managers, RVPs, RSDs, UW Managers & Small Commercial Sales Managers to provide strategic business analysis at the Market and/or Agency level. The individual focus is on driving CL business results based on either growth state or core state initiatives, as established by the State Manager and RVP. Analyst will contribute to agency analysis including assessment of competitive position, economic and financial modeling, emergence of observations and interpretation of data and analysis and working with field and business partners to leverage information to support and drive overall business results

Responsibilities

• Analyze and evaluate loss ratio and production trends the Agency/Micro-Territory level, including root causes and recommendations for improvement
• Manage portfolio trends at state, market and Agency/Micro-Territory level including identifying outliers requiring deeper dive analysis
• Communicate findings and recommendations to State Manager, RVP and RSD while influencing conversations and decisions
• Coordinate and assess results for all Agency/Micro-Territory-level reports available across the organization (production, mix, book roll metrics, etc.) and identify monthly / quarterly shifts in results to be communicated to State Manager / State Analysts and field leadership. Proactively make recommendations for follow-up analysis where appropriate
• Partner with individual State Managers to develop key metrics for success, and report monthly / quarterly on progress to goals. (Goals can be established by market, by Agent, Micro-Territory, or state level)
• In conjunction with State Managers within assigned territory, achieves the annual Commercial Lines plan for loss ratio, premium, new business, profile improvement and renewal retention.
• Provide insights and thought partnership with State Manager on driving strategy at the agency/Micro-Territory level.
• Actively participate in rate reviews, including preparation and follow up analysis, including contribution to assessing competitive position and opportunity
• Review competitor filings and collect input from the field about competitor changes. Consolidate for entry in monthly report.

Requirements

• Business and financial acumen
• Excellent interpersonal skills with the ability to work in a team environment
• Results oriented, able to proactively anticipate and guide one’s own workload.
• Knowledge of All Small CL products and state nuances
• Working knowledge of SQL, Power BI and Microsoft Excel
• Demonstrated knowledge and understanding of the insurance industry
• Strong analytical, problem solving and negotiation skills. Able to not only compile and synthesize data, demonstrated ability to apply judgment to interpret and draw out findings from analysis and reporting.
• Ability to influence without authority
• Solid decision-making skills
• Ability to train and mentor others
• Demonstrated self-starter - Ability to perform with little supervision.

Skills

Required

• Business and financial acumen
• Excellent interpersonal skills
• Results oriented
• Ability to influence without authority
• Solid decision-making skills
• Ability to train and mentor others
• Demonstrated self-starter

Benefits

• We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
• The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.