Secretary/Nursing Assistant - Mother Baby - 24 Hours/Week - Days at Nebraska Methodist Health System in Methodist Women's Hospital - Omaha, NE

Job description

• Location: Methodist Women's Hospital
• Address: 707 N. 190th Plaza, Elkhorn, NE
• Work Schedule: 6:45am to 7:15pm, 2 shifts per week, rotating weekends and rotating holidays
• Supports patient care delivery by providing clerical services and helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.

Responsibilities

• Essential Job Functions
• 1. Promotes positive impression and welcoming environment of the unit through customer service.
• Greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area: all drinks must be covered.
• Promotes quiet environment at the reception desk and in the hallways.
• Demonstrates good communication style and interpersonal communication skills with patients/families.
• 2. Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
• Gives individualized customer service/patient care.
• Completes age specific competency assessment.
• Screens visitors according to protocols.
• 3. Exhibits excellent interpersonal relations with patients, co-workers, physicians, and guests to ensure effective communications.
• Responds to patient needs promptly and courteously.
• Communicates feedback from patients and visitors regarding their hospital experience to the appropriate staff.
• Maintains a positive attitude while responding to requests in a timely and accurate manner.
• Communicates with other members of the health care team (food service, secretaries, housekeeping, etc.) as indicated.
• Actively participates in report process.
• 4. Consistently recognizes and utilizes measures to provide for safe, efficient, patient care and work environment.
• Answers Call Lights in a timely manner and response to the patient request and/or relays request to appropriate resource when necessary.
• Performs other duties as delegated/under the direction of the professional staff.
• Assures coverage of all duties when self or other staff are off the nursing unit.
• Assists other team members when own work is complete.
• Appropriately reports incidents.
• Utilizes Standard Precautions and Transmission-based Precautions infection control techniques correctly and consistently.
• Adheres to policies and procedures.
• 5. Directly responsible to the staff nurse and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
• Right communication (clear, concise, correct, complete).
• Right feedback: The Reciprocal Process (timely, specific, checkpoints).
• 6. Handles all general communication duties for the unit.
• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates call system.
• Faxes information as required/requested.
• Makes unit announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.
• 7. Assists with maintenance of electronic medical records.
• Scans medical documents in a timely and accurate manner.
• Notifies appropriate consultant, adds to physician patient list, and documents in medical record.
• 8. Assists in maintaining medical records.
• Establishes the initial patient chart upon admission.
• Maintains chart documents according to protocol.
• Processes charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• Helps prepare records as appropriate for patient transfers.
• 9. Performs other UNIT SPECIFIC duties as assigned by RN, Core, or Service Leader
• Participates in mandatory inservices and continuing education programs as required by policies and procedures/external agencies and/or as directed by supervisor.
• Assists in keeping the environment clean and tidy.
• Assists with stocking as directed.
• Maintains, organizes, and stocks office supplies.
• Maintains, stocks, and organizes nutrition center supplies.
• 10. Completes clinical activities identified in the patient's plan of care to meet patients' comfort/activity/sleep needs and other clinical patient needs as delegated by professional staff.
• Reports patient comfort needs to nurse in a timely manner.
• Assures that skin is clean and dry.
• Reports any noticed skin changes.
• Provides personal care and assists with ADL (activities of daily living).
• Provides assistance with repositioning, turning and chair transfers.
• Assists as necessary with ambulation.
• Completes vital signs per patient's plan of care.
• Weighs patients per patient's plan of care.
• Reinforce patient education regarding; e.g., pulmonary hygiene.
• Provides transportation assistance.
• Reports any variation from patient's plan of care to professional staff.
• Attends to patient amenities; e.g., newspaper, mail.
• 11. Maintains patient nutritional status by completing all intake/output activities in a timely and accurate manner to promote customer satisfaction.
• Assists patients with menu selection within the designated timeframes and ensures menu balance.
• Serves meal according to established guidelines.
• Feeds patients as necessary.
• Records liquid and solid intake.
• Records intake accurately for calculation of calorie count.
• Records output.
• Monitors Nourishment Center supplies and maintains a sanitary environment.
• 12. Documents all data collected, in Cerner and/or on worksheets, accurately, completely, and in a timely manner to provide an accurate record of patient activities and response to activities.
• Documentation is completed in an ongoing basis prior to end of shift.
• Documentation reflects patient's responses to activities according to patient's plan of care.
• Documentation reflects care delivered.
• 13. Provides housekeeping activities to contribute to a safe, efficient, effective and sanitary patient care environment.
• Completes daily room cleaning according to established procedures for high dusting, vacuuming, mopping hard surface floors, disinfecting vertical surfaces, and spot cleaning vertical surfaces.
• Keep rooms neat and tidy, free of clutter.
• Removes trash and soiled linen from room each shift and as needed.
• Maintains patient environment, such as spills and room temperature, or actively utilizes Integrated Services team to do so properly.
• Distributes linens to servidors per par levels.
• Straightens and restocks patient care areas per par levels.
• Attends to patient amenities; e.g., newspapers, mail, watering plants.

Requirements

• Education
• High School diploma or General Educational Development (GED) preferred.
• Student nurse must have completed first clinical rotation - preferred.
• Completion of the state approved Nurse Assistant course or 6 months previous Nurse Assistant experience required.
• For Surgery Main at Jennie Edmundson Memorial Hospital: Surgery Technician diploma may be substituted for the Nursing Assistant requirement.
• Experience
• Previous care giver experience preferred.
• Previous cleaning, food service and/or patient related experience preferred, but not required.
• One to three months on the job experience to learn hospital procedures and work routines preferred.
• Orientation and on the job experience will be provided to learn hospital procedures and work routines.
• License/Certifications
• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
• Skills/Knowledge/Abilities
• Requires the ability to understand and carry out instructions, follow schedules, communicate information, read simple and clear instructions and complete reports.
• Collects, records, and reports patient needs to the appropriate caregiver.
• Requires ability to demonstrate critical thinking skills commensurate with job description.
• Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
• Skills and knowledge to prepare reports, perform calculations, keep records, and deal effectively with people.
• Medical terminology preferred.
• Ability to type 30 to 40 wpm. with accuracy.
• Ability to utilize a variety of computer applications, and look at a computer screen 50-80% of the time.
• Ability to prioritize decision making.

Skills

Required

• Follow schedules
• Communicate information
• Read simple and clear instructions
• Complete reports
• Critical thinking skills
• Verbal and written communication
• Ability to prioritize decision making

Preferred

• Medical terminology