Operations Technical Specialist at Tilled in Remote (United States)
- Company: Tilled
- Location: Remote (United States)
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: 75,000 - 85,000 USD per year
- Experience: 4+ years
Overview
Authorized to work in the United States and a resident in a United States time zone. Comfortable with remote work. We are not sponsoring Visas for this role. The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across t…
Job description
- Authorized to work in the United States and a resident in a United States time zone.
- Comfortable with remote work.
- We are not sponsoring Visas for this role.
- The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
Responsibilities
- Reviewing API requests, logs, and code to troubleshoot partner integration issues
- Supporting the Support team by resolving escalated technical tickets
- Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Developing or updating technical documentation, developer tooling, and integration examples
- Managing Zendesk administrative features and optimizing ticket workflows
- Joining Sales calls to provide technical expertise and implementation guidance
- Acting as a subject matter expert across integrations, APIs, and internal systems
Requirements
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
- Experience in a technical implementation, solutions engineering, or integration-focused role
- Familiarity with Zendesk administration or similar ticketing systems
- Experience supporting sales or pre-sales technical discussions
- Background working in fintech, payments, APIs, or developer-first platforms
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
Skills
Required
- API experience
- Integration experience
- Technical troubleshooting
- Code reading and reasoning
- Problem-solving
- Technical escalation handling
- Customer support collaboration
- Clear communication
- Cross-functional collaboration
- Remote work
Preferred
- Technical implementation
- Solutions engineering
- Integration-focused role
- Zendesk administration
- Ticketing systems
- Sales support
- Pre-sales technical discussions
- Fintech background
Benefits
- Office space in Boulder, CO
- Remote work environment
- Resources to support remote work
- Generous compensation and benefits
- Transparency that trickles down from the C-Level
- Experts in the payments field that can get you up to speed with PayFac-as-a-Service
- 75,000 - 85,000 USD per year (Remote (United States))
About Tilled
A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service. A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator.