Customer Service Representative at wsgc in Oklahoma City, OK, US

Job description

• Engaging with customers by phone, e-mail and live chat, Customer Care Center associates deliver world-class service every day and serve as a critical link between our customer and our product. Customer Care Center associates have strong communication skills, a thirst for knowledge about our brands and a passion for the retail industry. If you are enthusiastic about helping customers create their dream homes, providing everything from advice on color palettes and price points to suggestions on product use and care, check out the jobs listed here.
• My Account
• This is your chance to join a strong, established company during our exciting holiday season, help customers create memorable experiences, and potentially open the door to future regular status opportunities based on business needs and strong performance.
• Even better? The application takes 5 minutes or less to complete.
• If you love helping people, solving problems, and working from home, this could be a great fit. Our Customer Service Representatives are the voice of Williams-Sonoma, Inc., helping customers with orders, questions, concerns, and solutions during one of the busiest and most exciting times of the year.
• Bring positive energy.
• Enjoy helping customers.
• Can stay calm and professional in a fast-paced environment.
• Like solving problems and taking ownership.
• Love great products and even better discounts.

Responsibilities

• Your Day to Day
• Customer-Focused Support
• Serve as the first point of contact for customer inquiries by phone.
• Listen carefully, show empathy, and provide clear, accurate resolutions.
• Handle customer concerns and escalations professionally.
• Create a positive customer experience with every interaction.
• Problem-Solving & Ownership
• Use critical thinking to troubleshoot issues and offer solutions.
• Approve adjustments, returns, or other resolutions within company guidelines.
• Follow up as needed to ensure customer satisfaction.
• Take ownership of the customer experience from start to finish.
• Service with Integrity
• Represent Williams-Sonoma, Inc. with honesty, care, and professionalism.
• Protect customer information and follow company policies.
• Stay current on product updates, procedures, and service expectations.
• Collaboration & Growth
• Work closely with team members and leadership.
• Participate in ongoing training and coaching.
• Share feedback that helps improve the customer and associate experience.

Requirements

• What We’re Looking For
• 1+ years of customer service experience preferred, including retail, call center, hospitality, or related experience.
• Strong communication skills and the ability to de-escalate concerns professionally.
• A problem-solving mindset with the ability to think quickly and adapt.
• Integrity, reliability, and accountability.
• Comfort working in a fast-paced environment with performance goals.
• Tech-savvy candidates who can navigate multiple systems and multitask efficiently.
• You must provide your own qualifying equipment and reliable internet connection.
• Required Computer Setup
• Desktop, all-in-one computer, or traditional laptop.
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
• Minimum 6 GB of RAM; 8 GB or more recommended.
• Minimum screen resolution of 1920 × 1080.
• Google Chrome.
• Current antivirus protection.
• Enough available storage to install required systems.
• Windows 10 and older operating systems are not supported.
• Windows Education, Enterprise, and Insider editions are not supported.
• Chromebooks, tablets, Microsoft Surface devices, Steam Decks, and mobile phones are not accepted as primary work devices.
• Required Equipment
• External mouse.
• Keyboard.
• Webcam.
• Wired USB headset.
• Wireless and Bluetooth headsets are not supported.
• Recommended headset models include the Jabra Evolve 20 UC and Logitech H390.
• Your computer and internet connection must pass our pre-employment System Checker. We do not recommend using built-in laptop track pads.
• Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet-based speed tests measure speeds to your residence and may not reflect actual speeds to your computer.

Skills

Required

• Strong communication skills
• Problem-solving mindset
• Ability to think quickly and adapt

Benefits

• Seasonal full-time work-from-home opportunity.
• Recognition-based incentives and bonuses for top performers.
• Training, coaching, and support to help you succeed.
• Early conversion opportunities to regular status for strong performers, based on business needs.
• Employee discounts and perks, including up to 40% off most products and brands.
• The opportunity to gain experience with one of the most respected names in retail.
• $15.00/hr