Customer Service Representative at wsgc in Montgomery, AL

Job description

• Title: Customer Service Representative
• Locations: Montgomery, AL
• Description
• If you love helping people, solving problems, and working from home, this could be a great fit. Our Customer Service Representatives are the voice of Williams-Sonoma, Inc., helping customers with orders, questions, concerns, and solutions during one of the busiest and most exciting times of the year.
• Bring positive energy.
• Enjoy helping customers.
• Can stay calm and professional in a fast-paced environment.
• Like solving problems and taking ownership.
• Love great products and even better discounts.

Responsibilities

• Customer-Focused Support
• Serve as the first point of contact for customer inquiries by phone.
• Listen carefully, show empathy, and provide clear, accurate resolutions.
• Handle customer concerns and escalations professionally.
• Create a positive customer experience with every interaction.
• Problem-Solving & Ownership
• Use critical thinking to troubleshoot issues and offer solutions.
• Approve adjustments, returns, or other resolutions within company guidelines.
• Follow up as needed to ensure customer satisfaction.
• Take ownership of the customer experience from start to finish.
• Service with Integrity
• Represent Williams-Sonoma, Inc. with honesty, care, and professionalism.
• Protect customer information and follow company policies.
• Stay current on product updates, procedures, and service expectations.
• Collaboration & Growth
• Work closely with team members and leadership.
• Participate in ongoing training and coaching.
• Share feedback that helps improve the customer and associate experience.

Requirements

• 1+ years of customer service experience preferred, including retail, call center, hospitality, or related experience.
• Strong communication skills and the ability to de-escalate concerns professionally.
• A problem-solving mindset with the ability to think quickly and adapt.
• Integrity, reliability, and accountability.
• Comfort working in a fast-paced environment with performance goals.
• Tech-savvy candidates who can navigate multiple systems and multitask efficiently.
• You must provide your own qualifying equipment and reliable internet connection.
• Required Computer Setup
• Desktop, all-in-one computer, or traditional laptop.
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
• Minimum 6 GB of RAM; 8 GB or more recommended.
• Minimum screen resolution of 1920 × 1080.
• Google Chrome.
• Current antivirus protection.
• Enough available storage to install required systems.
• Windows 10 and older operating systems are not supported.
• Windows Education, Enterprise, and Insider editions are not supported.
• Chromebooks, tablets, Microsoft Surface devices, Steam Decks, and mobile phones are not accepted as primary work devices.
• Required Equipment
• External mouse.
• Keyboard.
• Webcam.
• Wired USB headset.
• Wireless and Bluetooth headsets are not supported.
• Recommended headset models include the Jabra Evolve 20 UC and Logitech H390.
• Your computer and internet connection must pass our pre-employment System Checker. We do not recommend using built-in laptop track pads.
• Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet-based speed tests measure speeds to your residence and may not reflect actual speeds to your computer.

Skills

Required

• Strong communication skills
• Problem-solving mindset
• Ability to think quickly and adapt
• Integrity
• Reliability
• Accountability
• Tech-savvy
• Ability to navigate multiple systems
• Multitask efficiently

Benefits

• $15.00/hr
• Seasonal full-time work-from-home opportunity.
• Recognition-based incentives and bonuses for top performers.
• Training, coaching, and support to help you succeed.
• Early conversion opportunities to regular status for strong performers, based on business needs.
• Employee discounts and perks, including up to 40% off most products and brands.
• The opportunity to gain experience with one of the most respected names in retail.