Customer Support Representative at Direct Communications in ROCKLAND, Idaho

Job description

• Are you a people person with a knack for technology and a heart for service? At Direct Communications, we’ve spent over 75 years bridging the digital divide in rural communities. We don’t just provide internet; we provide the lifeline that connects our neighbors to the world.
• We believe in taking care of the people who take care of our customers. That’s why we offer unrivaled part-time benefits, including a 6% 401(k) match, a generous paid time off package (14 days in your first year!), 10 paid holidays, and tuition reimbursement for both your professional and personal growth. If you are looking for a place where your integrity is valued and your growth is supported, you belong here.
• As our Customer Support Representative, you are the face and voice of Direct Communications in our Rockland, Idaho office. This isn't just a desk job—it’s an opportunity to be a "success partner" for our customers. You will double as our office receptionist, welcoming walk-in neighbors and assisting them with everything from billing questions to exploring our latest home security and mobile solutions.

Responsibilities

• Be a Helpful Expert: Respond promptly to inquiries via phone, email, and text, ensuring every customer feels heard and supported.
• Solve Problems with Heart: Address billing discrepancies and technical hurdles with a focus on long-term satisfaction rather than just a quick fix.
• Empower Our Community: Educate customers on how to maximize their broadband experience and get the most out of our diverse product offerings.
• Own the Details: Maintain accurate records in our CRM, process payments, and collaborate across departments to ensure we’re always improving.

Requirements

• We are looking for someone who is naturally hungry to learn, smart about how they interact with others, and humble enough to put the team and the customer first. You don’t need to know everything about fiber optics yet—we’ll train you on that. You just need to bring:
• A High School diploma (higher education is a plus!).
• A tech-savvy mindset and comfort navigating Windows-based environments.
• Exceptional communication skills—you’re as comfortable chatting in person as you are writing an email.
• The ability to juggle multiple tasks while keeping a cool head and a positive attitude.
• A genuine desire to contribute to the sustainability and growth of our rural communities.

Skills

Required

• Tech-savvy mindset
• Exceptional communication skills
• Ability to juggle multiple tasks
• Positive attitude

Benefits

• Financial Future: 401(k) with a 6% company match.
• Rest & Recharge: Generous PTO (starting at 14 days/year) plus 10 observed holidays.
• Continuous Learning: Tuition Reimbursement Program for personal and professional development.
• Wellness & Support: Financial wellness support and on-the-job training.
• Perks: Free internet if you live within our service footprint!
• Insurance Coverage: Health/Dental/Vision Insurances for $1 a month! Plus telehealth services and Long-term and short-term disability.
• Additional Coverage: Basic Life and AD&D plus Voluntary Life and AD&D, Critical Illness, Accident, and FSA account.
• Compensation: $16 - $18 per hour (Competitive market-based pay).
• Schedule: 35-40 hours per week in our Rockland, ID office.
• $16-$18 / hr