Operations Coordinator (part-time) at Winter-Dent & Company in Jefferson City, MO, USA

Job description

• Join Our 100% Employee-Owned Team
• At Winter-Dent, our mission is to help individuals and businesses protect what matters most-whether it's their home, their livelihood, or their financial future. As an employee-owned agency, every team member has a stake in our shared success. The Operations Coordinator plays a critical role in supporting the agency's internal operations. The ideal candidate will be passionate about customer service and don't mind being in the background supporting the client-facing team, have a passion for organization, streamlining processes and workflows, creating efficiencies, solving problems, and coming up with creative solutions to operational challenges.

Responsibilities

• Technology & Systems
• Provide day-to-day technical support and assist with new technology implementation.
• Manage carrier logins, EPIC downloads, system communications, and related troubleshooting.
• Communicate EPIC outages, coding updates, reminders, and other system-related information.
• Equipment & Office Operations
• Maintain equipment inventory, asset tagging, and ongoing tracking.
• Manage keys and parking.
• Support building maintenance needs in collaboration with the Front Desk Coordinator.
• Manage policy downloads and items in suspense.
• Scheduling & Workplace Support
• Support workforce scheduling, office closures, holidays, summer Fridays, events, and related communications, in collaboration with Front Office Coordinator.
• Support coordination of office food and supply needs in collaboration with the Front Office Coordinator.
• Quality & Client Experience
• Support quality control initiatives and process improvements.
• Assist with developing and maintaining client feedback mechanisms.
• Create and distribute quarterly continuing education opportunities.
• General Support
• Provide miscellaneous administrative and operational support as needed.

Requirements

• You have proven experience in roles that require multi-tasking, high attention to detail, organization, and emphasis on confidentiality
• You have demonstrated ability to effectively communicate, build meaningful connections, and calmly de-escalate situations of frustration
• You are comfortable taking initiative to solve problems and are comfortable working independently and as a member of a team
• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence, integrity, and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward

Skills

Required

• multi-tasking
• high attention to detail
• organization
• emphasis on confidentiality
• effective communication
• build meaningful connections
• taking initiative to solve problems
• working independently
• working as a member of a team

Benefits

• Generous benefits package including 2x annual salary employee life insurance, employer-funded long-term care coverage, employer-funded disability insurance, a 3% employer contribution to your 401(k) plan (no match required!), competitive health insurance rates, generous PTO and company holidays, and more.
• An Employee Stock Ownership Plan (ESOP) allows you to build wealth for your future and a tangible stake in Winter-Dent's success.
• A positive, welcoming, and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations