Director of Operations, Special Services at AUS in US-TX-Richardson

Job description

• Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.
• Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Director of Operations, Special Services. The Director of Special Services supports the Threat, Disaster, and Emergency Response Division of Allied Universal® Risk Advisory and Consulting Services and is responsible for the oversight, planning, and execution of temporary and ad hoc security deployments. This position leads the Special Services Team in strike-related, emergency, disaster-response, transportation, and show-support operations. The Director is responsible for staffing, deployment logistics, travel coordination, client communication, financial performance, and field leadership for high-risk, high-visibility, and time-sensitive assignments. The Director also provides oversight and management of the Transport and Show Teams and other personnel within the Special Services Group.

Responsibilities

• Lead Special Services operations and oversees the planning, staffing, and execution of strike-related, emergency, disaster-response, transportation, show, event, and other high-risk or time-sensitive security deployments
• Direct and supervise Special Services, Transport, and Show Teams, ensuring personnel are properly assigned, prepared, and supported to meet client and operational requirements
• Coordinate nationwide deployment of armed, unarmed, and law enforcement personnel, including staffing, scheduling, travel, lodging, transportation, equipment, communications, and on-site leadership
• Serve as the primary operational escalation point for clients, staff, Operations Management, Off-Duty Officers, subcontractors, and other partners, resolving staffing, service, performance, and deployment issues
• Ensure client satisfaction and contract compliance by maintaining knowledge of client requirements, post orders, service expectations, and operational standards
• Establish and enforce operational processes and documentation standards for temporary and ad hoc deployments, including personnel rosters, deployment details, incident reports, time records, payroll, and billing documentation
• Provide 24/7 operational support and field leadership for urgent, complex, high-risk, and rapidly developing assignments, ensuring safe and effective service delivery
• Monitor staffing, performance, operational risk, and service quality, addressing personnel or subcontractor performance issues and implementing corrective actions and process improvements
• Maintain financial and operational accountability, including Special Services margins of at least 26%, Transport and Show Team margins of at least 23%, and payroll/billing accuracy of 98% or better; provides weekly performance reporting to Senior Management
• Evaluate deployment performance and drives continuous improvement, tracking key metrics, client satisfaction, wins and opportunities, and ensuring lessons learned are incorporated into future operations

Requirements

• Bachelor's degree in criminal justice, business or a related field of study
• Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of three (3) years of professional-level security management experience, including leadership of high-volume, multi-faceted teams across multiple locations, shifts, and operational environments.
• Demonstrated ability to manage complex, time-sensitive operations and respond effectively to emergency and disaster-response assignments, including travel outside the employee’s normal geographic area
• Strong knowledge of emergency security operations, disaster response, and active law enforcement deployments
• Demonstrated leadership, planning, decision-making, and organizational skills, with the ability to manage complex, time-sensitive operations and competing priorities
• Excellent oral and written communication skills, with the ability to effectively interact with clients, employees, subcontractors, law enforcement personnel, and all levels of management
• Strong customer service, problem-solving, and interpersonal skills, with the ability to remain professional and effective in high-pressure or rapidly changing situations
• Strong attention to detail and analytical skills, including the ability to manage and reconcile scheduling, payroll, billing, margins, and operational data
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to travel up to 25%
• Proficient in Smartsheet application

Skills

Required

• Leadership
• Planning
• Decision-making
• Organizational skills
• Communication (oral and written)
• Customer service
• Problem-solving
• Interpersonal skills
• Attention to detail
• Analytical skills

Preferred

• Smartsheet

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law