Recruiter - WeCARE (104029) at Equus Workforce Solutions in New York, NY, United States

Responsibilities

• - Responsibilities may vary based on assignment to either support customers for job placement or job retention
• - Works as part of a team responsible for placing work ready customers into employment and ensuring they retain employment
• - Works one-on-one with customers to help them carry out a successful job search, gain employment, and be retained in employment for one year
• - Conducts workshops for employed customers to support and reinforce job retention skills
• - Reviews assessment documents and works to incorporate the customer's input to their vocational and employment goals and the steps to achieve goals
• - Provides case management, coaching, and counseling related to customer pursuit of activities and goals
• - Conducts outreach to ensure customers remain engaged with assigned work activities
• - Coordinates with other providers of services to the customer to ensure they are receiving the support needed to find and retain employment
• - Partners with Business Services Coordinators and refers clients to open positions that match employment goals
• - Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
• - Understands and follows all HRA policies and procedures related to vocational rehabilitation services
• - Uses standard forms and online processes to conduct and document work activities
• - Performs additional duties required to help clients move closer to achieving employment goals
• - Other duties assigned
• Salary Range - $23.77 - $25.35 per hour

Requirements

• - Bachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing case management in a clinical or social service environment, or an equivalent combination of education and experience
• - Experience in a fast-paced, team environment that is performance driven
• - Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
• - Excellent organizational skills and strong attention to detail
• - Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable
• - Experience in assessing the need for and making reasonable accommodations for customers
• - Knowledge of laws and regulatory requirements related to program responsibilities
• - Ability to use various electronic systems to carry out duties and responsibilities

Skills

Required

• Excellent organizational skills
• Strong attention to detail