Installation Project Manager at Legacy Service Partners in New Hope, MN

Job description

• Legendary Home Services is looking for an experienced, highly organized Installation Project Manager to manage residential projects across our HVAC, plumbing, electrical, and sewer & water divisions.
• This position serves as an important connection between Sales and Operations, helping ensure that what we sell can be successfully executed in the field.
• You’ll review sold projects, verify project details, identify potential problems before work begins, coordinate the resources required for successful execution, and follow projects through installation, permitting, documentation, billing, and final completion.
• We’re looking for someone who naturally thinks several steps ahead. Great project management in this role means preventing problems before they reach the field—not simply reacting to them afterward.

Responsibilities

• Own projects through the sold-to-installed and project closeout process
• Review sold projects for accuracy, completeness, feasibility, and field readiness
• Verify scope of work, equipment, materials, measurements, jobsite information, photos, forms, pricing, and supporting documentation
• Identify discrepancies between what was sold and what is required to successfully complete the project
• Verify required information and documentation before projects move into installation
• Work directly with Sales, Operations, and field teams to resolve project questions and discrepancies
• Review project estimates, sold-job documentation, and supporting information for accuracy
• Ensure project information is accurately created and maintained within ServiceTitan
• Coordinate project scheduling, field resources, equipment, materials, and subcontractors
• Identify unusual, complex, or higher-risk projects requiring additional planning before work begins
• Anticipate potential installation challenges and coordinate solutions before they impact the customer or field team
• Help prevent incorrect equipment, missing materials, return trips, installation delays, permit issues, and avoidable customer concerns
• Coordinate equipment and material requirements and verify availability
• Create, maintain, and review project purchase orders
• Coordinate permits, permit payments, inspections, licensing documentation, and code-related requirements
• Track permit and inspection status through completion
• Coordinate resolution of inspection corrections or outstanding code requirements
• Verify installation photos, equipment serial numbers, project forms, and required documentation
• Review completed projects for billing readiness and documentation accuracy
• Verify purchase orders, project costs, invoices, and supporting documentation
• Monitor projects through final completion and ensure outstanding items are resolved
• Coordinate or complete post-installation customer follow-up
• Communicate proactively with customers when project circumstances require additional coordination
• Partner closely with Sales, Operations, Install, Service, Accounting, and other departments
• Review project and workflow trends to identify recurring breakdowns
• Recommend and help implement improvements to the sold-to-completed process
• Help create consistency and accountability in project processes across all Legendary Home Services divisions
• Assist with reporting, project tracking, and operational analysis as needed

Requirements

• The right person combines strong project management skills with operational judgment and exceptional attention to detail.
• You should be comfortable digging into a project, identifying what doesn’t make sense, asking the right questions, making decisions within your area of responsibility, and following issues all the way through resolution.
• Have strong project management, coordination, or operational experience
• Understand how project accuracy impacts field productivity, profitability, and the customer experience
• Have exceptional attention to detail
• Can manage a high volume of active projects and competing priorities
• Can review technical project information and identify potential issues
• Think proactively and anticipate problems before they reach the field
• Are comfortable challenging or clarifying information when something doesn’t look right
• Communicate confidently and professionally across departments
• Can work effectively with salespeople, technicians, installers, managers, vendors, subcontractors, and customers
• Take ownership and drive projects toward resolution
• Make sound decisions without needing constant direction
• Are comfortable working within established processes while identifying opportunities to improve them
• Can balance urgency with accuracy in a fast-paced environment
• Project management or project coordination experience
• HVAC, plumbing, electrical, sewer & water, home services, residential construction, or another skilled-trade environment
• Experience managing residential installation or construction projects
• ServiceTitan experience strongly preferred
• Experience with permitting, inspections, or code-related processes
• Experience reviewing estimates, purchase orders, invoices, or project costs
• Strong Microsoft Office skills, particularly Outlook and Excel

Skills

Required

• Strong project management
• Coordination
• Operational experience
• Attention to detail
• Proactive thinking
• Communication
• Decision-making
• Problem-solving

Preferred

• ServiceTitan
• Microsoft Office (Outlook, Excel)