Court Operations Specialist (Central Public Services Clerk) at Oregon State Government in Portland | Judicial | Multnomah County Circuit Court

Job description

• Interviews: Generally, interviews will be scheduled within two weeks after the application deadline. Scheduling interviews may take longer, depending on the number of applications.
• The Multnomah County Circuit Court is hiring a Central Public Service Clerk (Court Operations Associate).

Responsibilities

• In this role…
• You will greet customers, assess their needs, and provide them with guidance for their next steps to ensure that they can successfully complete their court business. You will start new cases and accept, review for accuracy and completeness, and process documents for a variety of case types based on established business processes. You will process violations cases at the customer service counter helping customers navigate their choices. You will also look up, print, certify, and take payments for court records.
• Additionally, you will process payments that are made to each unit of the court in person, over the phone, and through the mail. You will balance and account for all payments, negotiate payment plan terms with customers, initiate and monitor collections activities for court-imposed obligations.
• Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• (These must be evident in your resume or work history.)
• The qualified candidate must have a high school diploma or equivalent
• AND
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents
• OR
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• (These must be verifiable.)
• None.
• (These must be addressed in your cover letter.)
• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Experience responding professionally to customers or clients who are facing challenging life circumstances, stressful situations, or trauma.
• Experience handling cash or other monetary transactions, generating receipts, and crediting accounts.
• Experience reviewing documents for accuracy and completeness.
• Experience identifying and safeguarding confidential information and materials.
• Experience working with a team in an office environment.

Skills

Required

• Professional communication
• Teamwork
• Attention to detail
• Cash handling and monetary transactions
• Document review
• Confidentiality practices

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• The hourly equivalent for this position is $26.19 - $40.63. [OR the annual salary for this position is $54,464 - $84,501.]
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job!
• In this job profile, we offer candidates new to OJD up to the fourth step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.
• Click here to access information specific to OJD employee benefits.
• OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.