Analyst - Service Analytics & Insights at EJKO Spółka z ograniczoną odpowiedzialnością Spółka komandytowa in Detroit, MI, United States
- Company: EJKO Spółka z ograniczoną odpowiedzialnością Spółka komandytowa
- Location: Detroit, MI, United States
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
Responsibilities
- Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
- Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.
- Compile and analyze operational data to identify and resolve business problems.
- Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
- Provide leadership team with status updates on projects and issues.
- Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.
- Create and present reports and presentations to display operational data and propose business changes.
- Provide support to both internal departments and external entities by answering questions, supplying information and training.
- Participate on special projects or workgroups as assigned.
Requirements
- Bachelor's Degree in a related field is preferred.
- Two (2) years of experience in a related field is required.
- Effective verbal, written communication and interpersonal skills.
- Ability to work independently or in a team environment and interact with all levels of the organization.
- Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.
- Proficient in Microsoft Office suites.
- Ability to develop and maintain effective working relationships.
- 1-2 years experience working in a Contact Center or a support area, with ability to demonstrate extensive business knowledge, including knowledge of applicable processes and procedures.
Skills
Required
- Proficient in Microsoft Office suites