Director, CDH Operations & Deployment at White Cap in Atlanta_30360

Job description

• Responsible for providing enterprise leadership for the design, deployment, governance, and continuous improvement of White Cap’s Customer Delivery Hub operating model. Establishes scalable operating standards, deployment methodologies, readiness requirements, and field execution plans that support consistent implementation across markets. Partners with field and functional leaders to achieve operational readiness, business adoption, stabilization, and targeted customer service, productivity, safety, growth, and financial outcomes.

Responsibilities

• Develops and governs the enterprise CDH operating model, including standard processes, roles, responsibilities, operating rhythms, controls, standard operating procedures, and deployment playbooks.
• Establishes network-wide deployment methods, readiness standards, tollgates, acceptance criteria, and governance requirements.
• Leads end-to-end operational deployment for new CDHs and coordinates cross-functional workstreams.
• Directs readiness reviews and provides transparent go or no-go recommendations based on risks, dependencies, acceptance criteria, and business requirements.
• Provides visible on-site leadership during activation, go-live, hypercare, and stabilization and relentlessly drives issue resolution and dependable handoff.
• Drives field engagement, training alignment, change adoption, accountability, and ownership of sustained operating performance.
• Analyzes operational performance, customer outcomes, and field feedback and advances improvements in service, productivity, safety, working capital, customer experience, and financial results.
• Integrates lessons learned into enterprise standards, tools, sequencing, and playbooks to increase deployment speed, consistency, and quality.
• Performs other duties as assigned.

Requirements

• If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
• Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.
• Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Operations Management, Business, or a related discipline and generally 10 or more years of progressive related experience.
• Maintains Lean, Six Sigma, Project Management, Industrial Engineering, or a related certification.
• Demonstrates experience designing operating models and leading complex multi-functional deployments, facility launches, or network transformations.
• Applies strong operational and financial acumen across labor, fleet, inventory, service, productivity, safety, capital, working capital, and performance management.
• Influences senior leaders and cross-functional partners and drives dependable adoption and accountability in field-based, matrixed environments.
• Uses operational analytics to guide strategic decisions and measurable network improvements.

Skills

Required

• Enterprise leadership
• Operational model design and governance
• Deployment methodologies
• Readiness requirements
• Field execution planning
• Cross-functional coordination
• Change adoption and accountability
• Operational analytics
• Financial acumen

Preferred

• Strong operational and financial acumen