Triage I Medical Assistant at Texas Diabetes & Endocrinology, P.A. in Round Rock Office - Round Rock, TX 78681

Job description

• Salary Range
• The Clinical Department at the Round Rock office is looking for a regular full-time Triage Medical Assistant (Triage I) to join the team!
• The Triage Medical Assistant (MA) is responsible for triaging patient phone calls and/or walk-ins. The Triage MA assesses patient needs and determines best course of action within scope of practice and utilizing medical provider input and expertise. The Triage MA will correctly relay Provider instructions to patients, and will ask appropriate questions when necessary. They will also manage and stay on top of all follow-up tasks.

Responsibilities

• Follows all established triage policies and procedures while triaging patient medical needs for assigned provider(s). Assists walk-in patients with medical questions and needs.
• Actively listens to patients’ medical concerns, gathers facts, dates and additional information to assess needs; follows protocols to determine next steps. Gathers orders from provider(s) on all pertinent situations to relay information to patient. May request emergency appointments for patients.
• Communicates with patients via the patient portal
• Process referrals as requested by provider
• Assists practitioners with the initial prescription process, including specialty medications. Communicates with insurance or pharmacy as needed. Handles and approves patient’s prescription needs including filling request and replacements. Provides patients with prescription samples.
• Orders labs & radiology for patients as requested by practitioner
• Orders and coordinates specialty procedures including Cortrosyn Stimulation, & OGT tests. Manages pre-authorization process for specialty procedures. Appropriately documents all procedures.
• Manages prior authorization process for medications/labs billed under medical insurance
• Provides intramuscular, subcutaneous injections. Appropriately documents all injections.
• Completes any prep work needed for patient appointments. Explains procedures to patients. Explains diagnostic & lab imaging tests and procedures.
• Charts all patient interactions in the electronic medical records (EMR) system. Corresponds with providers and coworkers via Taskman for patient needs.
• Monitors Order Tracking board for instructions from Providers to relay to patients.
• Assist providers with biopsies
• Triage urgent/critical lab results before provider review
• Assists with training of new staff
• Collects and processes items from assigned provider outboxes
• Assists patients with paperwork requests and with information regarding medication and supply assistance
• Occasionally assists with lifting patients up to 50 pounds
• Assists with triage scanning, faxes, and mail to patients
• Additional duties as assigned

Requirements

• 5 years of prior Medical Assistant experience
• Graduate of an accredited Medical Assistant program; Certified or Registered Medical Assistant credentials; 2 years of prior triage experience in Endocrine/Diabetes
• Prior MA experience with Texas Diabetes & Endocrinology (2 + years)
• Bilingual in Spanish

Skills

Required

• Medical Assistant experience
• Triage skills
• Patient communication
• EMR charting
• Injections (intramuscular, subcutaneous)
• Prior authorization management
• Prescription processing
• Lab and radiology ordering
• Biopsy assistance

Preferred

• Bilingual in Spanish
• Triage experience in Endocrine/Diabetes

Benefits

• Description