Traffic Customer Service Rep at Saia Inc. in US - LA - Houma
- Company: Saia Inc.
- Location: US - LA - Houma
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $18.14 - $20.81 per hour
- Experience: 2+ years
Overview
Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded. Provides responsive communication to meet customer needs by delivering performance reports to ensure …
Job description
- Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded.
Responsibilities
- Provides responsive communication to meet customer needs by delivering performance reports to ensure customer satisfaction and retention.
- Assists customers with inquiries and resolves issues to improve service quality through process improvements and quality assurance initiatives.
- Handles and resolves customer service requests across multiple communication channels.
- Maintains calendars and follows up with customers and internal teams to ensure service levels align with customer expectations.
- Identifies potential service issues and implements corrective actions to prevent disruptions in service quality.
- Tracks the progress of ongoing projects and work orders to ensure timely completion.
Requirements
- High school diploma or GED.
- 2+ years of customer service or related experience.
- Working knowledge of Microsoft Office and data analysis.
Skills
Required
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Microsoft Office
- Data analysis
Benefits
- At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
- Competitive pay
- Health insurance with medical, Rx and vision. Free after 10 years of employment.
- Dental insurance
- Free life insurance
- Free short-term disability
- 401(k) with immediate vesting & company match
- Immediate eligibility for holiday pay
- Paid vacation days and personal/sick days
- Employee stock purchase plan
- Read More
- Pay Rate: $18.14 - $20.81 per hour, based on experience
About Saia Inc.
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further. With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team. Read More