Customer Service Agent at Stepp's Towing & Heavy Transport in Tampa, Florida

Job description

• Stepp’s Towing and Heavy Transport is seeking a customer-focused individual to join our team as a Customer Service Agent. As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ensuring every customer interaction reflects our commitment to exceptional service. This position is critical to the smooth operation of our front-line services and requires a proactive approach to communication and problem-solving.

Responsibilities

• Receive and promptly respond to emergency and non-emergency calls with professionalism and urgency.
• Collect and verify all necessary information, including customer contact details, vehicle location, drop-off address, vehicle details, and the nature of the service required.
• Accurately enter call information into the dispatch software system.
• Provide support to the Dispatcher Assistant when required, including performing their duties during absences as directed.

Requirements

• Proven experience in data entry and customer service roles.
• Demonstrated ability to work effectively in high-pressure, stressful, or emergencies.
• Exceptional organizational and time-management abilities.
• Strong critical thinking and problem-solving skills.
• Ability to work collaboratively as part of a team.
• Excellent interpersonal and communication skills, both written and verbal.
• High school diploma or equivalent required.

Skills

Required

• Data entry
• Dispatch software

Benefits

• 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Medical, Dental, and Vision coverage; Free Term Life Insurance
• Paid Time Off (accruals start on day 1; available after 90 days)
• 401(k) match up to 4%
• Regular pay increases and career development opportunities
• Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available
• $17 - $18 / hour
• $17 - $18 / hour