Call Center Representative - Inbound at Mid Atlantic Retina in Evesham, NJ, USA

Job description

• Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.

Responsibilities

• Regular and predictable on-site attendance required.
• Travel to other locations as needed.
• Work overtime as needed.
• Handling inbound calls from internal inbound and external outbound customers.
• Take patient inquires and forward to appropriate office for a call back.
• Obtaining patient information and entering data into scheduling system
• Using patient reactivation system to call and schedule former patients.
• Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
• Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
• Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
• Respond to patient complaints appropriately, or refer to supervisor as needed.

Requirements

• MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY

Skills

Preferred

• Spanish speaking