Customer Service Dispatcher at Regis College in Regis College Campus - Weston, MA 02493
- Company: Regis College
- Location: Regis College Campus - Weston, MA 02493
- Posted: Sep 24, 2026
- Type: Part Time
- Salary: $20/hour
Overview
Position Type Part Time The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station.
Job description
- Position Type
- Part Time
- The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station.
Responsibilities
- Operate the College switchboard and transfer calls to proper departments.
- Process requests for information regarding vehicle registration, driving records, and warrants.
- Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
- Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants.
- Perform timely dispatch by way of the two-way radio system of law enforcement on campus.
- Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police.
- Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College. Dispatch appropriate units as needed.
- Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies.
- Responsible for the distribution of emergency messaging when required.
- Monitor telephone system for trouble alarms and report to vendor and superiors.
- Monitor CCTV camera system and document and report irregularities.
- Maintain records with Campus Conference & Events.
- Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc.
- Contact College administration when necessary regarding student issues.
- Assist in processing Regis College parking permits.
- Enter citations into records management system.
Requirements
- Must be a high school graduate or have a GED.
- Ability to uphold the University’s commitment to inclusive excellence in a diverse learning community.
- Excellent communication and customer service skills to deal effectively with a wide variety of University personnel and/or outside individuals/organizations.
- Ability to work and maintain a positive relationship with the Campus Police Department and other personnel.
- Must be able to work a flexible schedule and be available for call-ins, holdovers, holidays, nights and weekends.
- Good computer skills required.
Skills
Required
- Good computer skills
- Ability to work flexible schedule
Benefits
- Compensation: $20/hour