Full-Time Receptionist at The Goodman Group, LLC in MANKATO, MN

Job description

• The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer
• service at all times. As directed by your supervisor, perform administrative and business office support functions
• efficiently and in accordance with established procedures.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the facility.
• Answer incoming telephone calls; determine nature of call, and direct caller to appropriate individual or department. Operate paging, telephone system as required.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster. Adhere to HIPAA privacy law and regulations.
• Assists with the processing and organization of admissions paperwork.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities.
• Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Perform various duties such as word processing, copying, filing, sorting mail, order repairs through Maintenance Connection.
• Complete deposit slips and accounting for cash received.
• Provide support for other business functions that may include marketing, information and tours.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns from residents and/or family members or relay to the appropriate staff.
• Respond to resident and family member inquiries and resolve issue or direct inquiry to Business Office Manager or Executive Director as appropriate.
• Conduct small monetary transactions for stamps, meals, fax, copies, etc.
• Works with the Director of Resident Care Service to ensure new residents are oriented to the facility.
• Perform other essential duties as assigned.
• The hours for this position are M-F 8:00am-4:30pm

Requirements

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.
• Demonstrate effective oral and written communication skills.
• Possess leadership ability and willingness to work harmoniously with and supervise other personnel and departments.
• Knowledge of state rules, regulations, and laws applicable to residential care facilities.
• Receive criminal clearance and other required screening prior to employment with the facility.
• Obtain required health screening and TB clearance (see also physical requirements below).
• Provide documentation proving at least 18 years of age.
• Hold First Aid training certification.
• Must meet all applicable state and federal requirements for this position.
• A high school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, e-mail and other computer skills.

Skills

Required

• Microsoft Office Suite
• MS Word/Excel
• e-mail
• computer skills
• Leadership ability
• First Aid training certification
• Health screening and TB clearance
• At least 18 years of age