Area Operations Manager at Carlton Industrial Solutions in CIS SC Fort Mill - Fort Mill , SC 29708; SC Greenville - Greenville, SC 29607

Job description

• Salary Range
• $85,000.00 - $95,000.00 Salary/year
• Position Type
• Full Time
• Travel Percentage
• Up to 25%
• Category
• Management
• Location: Fort Mill, SC (Territory-Based)
• Are you an experienced operations leader who enjoys developing leaders, improving business performance, and building high-performing teams?
• At Carlton Industrial Solutions, you'll have the opportunity to lead multiple Industrial Field Service operations while influencing the growth of a respected, customer-focused organization. This role is ideal for someone who thrives on coaching leaders, driving operational excellence, and making strategic decisions that directly impact business results.

Responsibilities

• As the Area Operations Manager, you'll oversee the operational and financial performance of multiple Industrial Field Service branches throughout your territory.
• Leading branch operations while ensuring outstanding customer service, safety, quality, and profitability.
• Coaching, mentoring, and developing Field Service Supervisors to build strong, engaged teams.
• Driving accountability through KPIs, productivity metrics, financial performance, and operational excellence.
• Owning branch P&L performance, labor utilization, revenue growth, gross margin, and overall business results.
• Partnering with Sales to strengthen customer relationships, identify growth opportunities, and support strategic initiatives.
• Promoting a safety-first culture while ensuring compliance with company policies and regulatory standards.
• Standardizing best practices and leading continuous improvement initiatives across all locations.
• Supporting preventive maintenance, emergency service, inspections, installations, and project execution to deliver exceptional customer experiences.

Requirements

• What We're Looking For
• We're seeking an experienced operations leader who understands that exceptional business performance starts with exceptional people.
• Experience leading multiple operations, branches, or service locations.
• Leadership experience within Industrial Field Service, manufacturing, automation, mechanical service, calibration, metrology, industrial weighing, or another technical service environment.
• Proven success leading supervisors, managers, or frontline leaders.
• Strong P&L management experience with demonstrated financial and operational business acumen.
• Experience improving performance through KPIs, coaching, process improvement, and accountability.
• Excellent communication, leadership, and customer relationship skills.
• Ability to travel throughout the assigned territory.
• Experience in calibration, metrology, industrial weighing, or related industries.
• Lean Manufacturing or Continuous Improvement experience.
• Experience with ERP, CRM, or Field Service Management software.
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Skills

Required

• Leadership
• Coaching and mentoring
• P&L management
• Financial acumen
• Operational excellence
• KPI management
• Process improvement
• Accountability
• Communication
• Customer relationship management
• Safety compliance
• Travel flexibility

Preferred

• Calibration
• Metrology
• Industrial weighing
• Lean Manufacturing
• Continuous Improvement
• ERP
• CRM
• Field Service Management software

Benefits

• We invest in our leaders because they help build our future.
• Competitive salary
• Annual performance bonus
• Company vehicle or vehicle allowance
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Company-paid Life Insurance
• Leadership development and advancement opportunities