HR Client Services Rep at OneDigital in Tucson, AZ

Job description

• Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
• We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
• We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.
• Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.
• The HR Business Partner (Client Services Rep) serves as a frontline resource for our clients, providing day-to-day HR guidance and support across a broad range of functional areas. This role partners with internal leadership and client contacts to deliver foundational HR services, ensure compliance, and foster productive, compliant workplaces. The ideal candidate is an early-career HR professional ready to support client operations with a proactive and solutions-focused approach.

Responsibilities

• Serve as an HR resource for client employees and managers, providing guidance on policies, leaves of absence, compensation, and general employee relations matters.
• Support the onboarding process for client employees, including coordination of documentation, systems access, and policy acknowledgment.
• Address routine HR inquiries and provide interpretation of company and client policies in line with applicable employment laws.
• Contribute to performance management processes by reinforcing timelines, procedures, and documentation best practices.
• Assist with compliance efforts by helping clients align with federal, state, and local labor laws and internal policy standards.
• Revise, and maintain HR policies and employee handbooks tailored to client-specific needs.
• Maintain accurate and compliant personnel records and systems for multiple clients.
• Analyze and report on HR data, including turnover trends and employee engagement indicators.
• Assist in planning and coordinating HR trainings and workshops for client supervisors and employees.
• Provide support in managing employee relations matters, escalating complex issues as needed to senior HR staff.
• Stay current with HR trends and employment legislation to ensure clients are informed of relevant updates.
• Provide occasional front desk coverage as needed.
• Participate in special projects and continuous improvement initiatives within the HR function.

Requirements

• 2+ years of relevant experience
• General proficiency with MS Suite, HRIS, CRM
• Compliance experience a plus
• Excellent communication skills
• Positive attitude, strong work ethic, and a sense of urgency
• A strong individual contributor who also enjoys being part of a team
• Ability to think creatively, solve problems, leverage influence and make wise decisions
• Strong time management, planning, and ability to manage multiple priorities
• Ability to present information effectively to a variety of stakeholders, from individual employees to managers to senior leadership.

Skills

Required

• MS Suite
• HRIS
• CRM
• Excellent communication skills
• Positive attitude
• Strong work ethic
• Sense of urgency
• Strong individual contributor
• Team player
• Creative thinking
• Problem solving
• Influence

Preferred

• Compliance experience

Benefits

• Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
• To learn more, visit: www.onedigital.com/careers