Pink Jeep Tours - Customer Service Rep - Sedona at The Dollywood Company in Sedona, AZ

Job description

• DO YOU LOVE CUSTOMER SERVICE AND SELLING FUN? JOIN THE ADVENTURE with Pink Jeep Tours as a Customer Service Rep! In this fun, fast paced environment you will meet customers from all over the world and play an important role in the start of a customer’s tour adventure with us
• Send your resume to - hr@pinkjeep.com or apply on our website at - www.pinkadventuretours.com!
• Hiring Now!
• Prefer Full Time but open to Part Time applicants.
• This position is focused on customer service and selling FUN! Customer Service Representatives (CSRs) sell various tour options with walk-in customers while maintaining a high degree of fun, integrity and professionalism.
• CSR’s are responsible for selling tours, checking in customers, processing payments, and directing customers to the passenger pickup area. The CSR works closely with the Guide and Service Center teams to ensure a great tour experience and to address any issues that arise.

Responsibilities

• Sell tour adventures by explaining tour options, pricing, features, and availability.
• Accurately use booking software to schedule tours, process payments, and communicate customer requirements for guides and shuttle drivers.
• Communicates cancellation policy and acquires signatures for our waiver.
• Thorough and accurate data entry of reservations with customer names, payment information and notes.
• Reserve tours and verifies each check-in reservation for accuracy with payment type and source information.
• Assist customers with questions and address any customer concerns to ensure satisfaction.
• Contact Customers for late check-ins to acquire an estimated time of arrival. Reschedule tour if necessary.
• Assigns tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations. Balance passenger loads and manage guide breaks according to break schedule.
• Organize shuttle schedule and notifies the shuttle drivers of any updates to their schedule.
• Manages monetary responsibilities which include processing credit card payments, handling cash and voucher transactions.
• Handles overflow phone calls when necessary.
• Performs all aspects of the Opening / Closing Checklist.
• Serve as first-line of defense for all issues relating to tour operations.
• Strives for continuous process improvement and quality output.
• Assists in cleaning the tour office to ensure positive customer impression.
• Communicates effectively with customers, Guides and Service Department to ensure issues are addressed proactively.
• Provides back-up to the Pink Jeep Store and Passenger Coordinator during staffing shortages or to cover for breaks.

Requirements

• H.S. Diploma or equivalent required.
• Computer experience required (MS Windows, Outlook, Word & Excel)
• Prior customer service and sales experience preferable
• Team player who is self-motivated, detail oriented and takes initiative
• Good judgment and problem-solving skills
• Professional conduct and excellent communication with customers and peers
• Effective time management, prioritization and multitasking capabilities
• Works well in a team environment
• Must be able to maintain sensitive information in a confidential manner
• Behaviors
• Required
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Motivations
• Required
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills

Required

• Team player
• Self-motivated
• Detail oriented
• Takes initiative
• Good judgment and problem-solving skills
• Works well in a team environment