Commercial Content Specialist at frontify in London

Job description

• In this role, you’ll create the commercial content that helps Frontify teams tell stronger stories, bring our value to life, and move customer conversations forward.
• From sales decks and business cases to customer and partner materials, you’ll turn briefs into clear, persuasive, on-brand content that makes an impact. You’ll own the process from request to delivery while building reusable content that helps teams move faster and do their best work.
• Working closely with Sales, Customer Success, Partnerships, Marketing, you’ll connect customer and market insights with the stories our commercial teams need to create meaningful customer conversations.

Responsibilities

• Own commercial content from brief to delivery, creating compelling decks, business cases, one-pagers, and customer-facing materials.
• Partner with commercial stakeholders to understand the audience, objective, and opportunity behind each request, shaping briefs and challenging scope when needed.
• Prioritize competing requests based on business impact, urgency, and effort, balancing planned work with time-sensitive commercial opportunities.
• Maintain and evolve the master commercial deck, keeping content current and creating reusable slides and modules that help teams tell stronger stories, faster.
• Build and maintain a trusted commercial content library, making it easy for teams to find and use the right content.
• Turn recurring requests into scalable templates and content that reduce one-off work and make life easier for commercial teams.
• Partner with Product Marketing and Marketing to turn customer insights, market trends, campaigns, and messaging into relevant commercial stories.
• Collaborate with the Creative Studio to make sure commercial content is clear, accurate, consistent, and unmistakably Frontify.
• Keep existing content fresh and relevant, consolidating or retiring materials as messaging, data, proof points, and priorities evolve.
• Work in a hybrid setup, spending two days per week in our London office.

Requirements

• 3+ years of hands-on experience creating commercial content, sales enablement materials, or similar content that supports revenue-focused teams. Bonus points for SaaS experience.
• Strong commercial writing skills, with a talent for translating value propositions, customer challenges, and business cases into concise, persuasive content.
• Experience partnering with stakeholders across Sales, Customer Success, Partnerships, or other commercial functions.
• A strong understanding of what revenue teams need from content, with the ability to turn commercial objectives and customer needs into materials that create value in sales and customer conversations.
• Adaptability and flexibility, with the ability to manage changing priorities and deliver high-quality work at pace for live deals, customer meetings, and other commercial opportunities.
• Confidence managing multiple stakeholders and competing priorities, from shaping ambiguous briefs and setting expectations to balancing deadlines and audiences without compromising quality.
• A structured approach to content operations, including intake processes, reusable content, libraries, and version control.
• A sharp eye for detail and consistency across messaging, data, formatting, and design.
• Experience with Pitch is preferred; strong experience with PowerPoint, Google Slides, Keynote, or similar tools is also relevant.

Skills

Required

• Strong commercial writing skills
• Stakeholder management
• Prioritization and time management
• Content operations and version control
• Attention to detail and consistency
• Adaptability and flexibility

Preferred

• SaaS experience
• Experience with Pitch

Benefits

• Private health benefits and health cash plan
• Pension scheme: 5% matched
• A minimum of 25 days of annual leave per year
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget
• Weekly free office lunch
• Workation: Work from inspiring locations around the world (45 days annually)
• Localized benefits
• Invite to our summer company meet-up
• We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.