Customer Service Representative at Raymour & Flanigan Furniture and Mattresses in Wilmington, DE

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

Required

• Effective communication skills
• Interpersonal skills
• Organizational skills
• Excellent listening skills
• Ability to multi-task
• Proactive problem-solving
• Advocacy for customer concerns
• Flexibility to work retail schedule