Temp Business Customer Service Advisor at Centrica in Croydon

Job description

• Join us, be part of more.
• We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
• PH Jones is looking for a confident, organised and customer-focused Business Customer Service Advisor to join our Operations Support Team on a 6-month contractor assignment via Adecco.
• This is a great opportunity for someone who enjoys variety, takes pride in delivering a high standard of service and is comfortable working closely with customers, clients, office colleagues and field operations teams. You’ll help support the delivery of Service & Repair and Installation contracts for our Social Housing clients, ensuring work is planned, recorded and progressed accurately against agreed service levels.

Responsibilities

• You’ll play an important part in keeping our customer and client operations running smoothly. Your day-to-day responsibilities will include:
• Managing daily email communications with internal teams, customers and clients.
• Logging new customer calls accurately into the relevant systems.
• Booking customer appointments and supporting engineer scheduling to maximise productivity.
• Keeping internal systems updated with clear, accurate and timely information.
• Identifying chargeable opportunities and applying the correct charges to work orders.
• Supporting weekly and monthly valuation preparation.
• Completing a range of administrative tasks to support smooth operational delivery.

Requirements

• We’re looking for someone who is proactive, professional and comfortable working in a busy office or contact centre environment. You’ll be a strong fit if you have:
• Previous administration experience within an office, customer service or contact centre setting.
• Strong communication skills, both written and verbal.
• A confident and professional approach when dealing with customer and client enquiries.
• Good attention to detail and the ability to keep information accurate across systems.
• The ability to prioritise workload and adapt when priorities change.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• A positive, team-focused attitude and willingness to support colleagues where needed.

Skills

Required

• Confident
• Organised
• Customer-focused
• Proactive
• Professional
• Positive, team-focused attitude
• Microsoft Office (Outlook, Word, Excel)

Benefits

• Hybrid working with a balanced office and home-based pattern.
• Weekly pay through Adecco online timesheets.
• An opportunity to gain experience within a busy operational support environment.
• A role where organisation, accuracy and great customer service make a genuine difference every day.