Healthcare Administration Operations Analyst at Alpine Care Home Health in San Antonio, Texas

Job description

• We are seeking a sharp, self-motivated professional to join our operations team.
• The Operations Analyst will work closely with branch and corporate leadership to augment and drive the growth of the business in every aspect, from workflow optimization to workforce management, referrals management and growth, strategic planning and execution, business development, and more.
• This role provides exposure to all stages of the healthcare value chain – with relationships spanning patients, clinical staff, staffing agencies, physicians, insurance companies, assisted living facilities, hospital systems, vendors, and more.

Responsibilities

• Assist with the day-to-day operations of the business, supporting cross-functional teams as needed
• Optimize clinical workflows across systems, processes, and stages of the home health value chain to drive efficiency and productivity gains
• Create and maintain reports, dashboards, productivity trackers, and documentation to track key performance metrics that support operations and drive growth
• Strategically coordinate care delivery, communicating with both clinical and office staff to ensure seamless coverage
• Support and help drive an in-office referrals management operation responsible for monitoring and triaging incoming referrals from portals, hospitals, medical groups, and physician offices in real-time
• Quickly assess referral eligibility based on patient condition, specific needs, insurance coverage, geography, and agency capacity. Coordinate with clinical leadership on borderline or complex cases requiring clinical judgment. Accept, reject, or escalate when needed
• Manage the intake process, including chart creation, data entry, and insurance verification using EMR and third-party tools
• Ensure patient records are complete, accurate, and ready for clinical follow-up, coordinating as needed with nursing staff

Requirements

• Bachelor’s degree required
• 1-3 years of experience in operations preferred but not required;
• o Familiarity with healthcare operations and terminology is a plus
• Technologically savvy and fluent in MS Office applications (Excel, Word, PowerPoint, etc.)
• o Knowledge of electronic health record systems or referral management tools is a plus
• Highly organized and attentive to details, able to manage multiple priorities and deadlines
• Strong interpersonal skills, and the ability to work independently and with teams
• Capable of effective verbal and written communication in English
• Must work in office; this is not a remote position
• If you are tech-savvy, hungry to assume responsibility, and believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates with varying degrees of experience in healthcare. Whether you are new to healthcare and home health, looking to transition from clinical work to a more operations and business-oriented role, or simply looking to take the next step in your career path, we would be glad to consider your candidacy.

Skills

Required

• Strong interpersonal skills
• Referral management tools (preferred)

Benefits

• Competitive salary and multiple health benefit options
• Career growth and development
• Mentorship and continued learning opportunities
• Engaging and mission driven workplace
• 401(k) matching
• Mileage reimbursement (if eligible)