Call Center/BDC Representative at River Oaks Honda in Merrillville, IN

Job description

• $750 per week guaranteed for your first 30 days! Flexible Scheduling Options* And NO COLD CALLS!
• The Ed Napleton Automotive Group is looking for our next Call Center/Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center, in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS) to generate appointments for the dealership sales departments.
• Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Requirements

• Excellent computer skills required
• Knowledgeable to call center environment – NO COLD CALLS!
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

Skills

Required

• Excellent computer skills
• Knowledgeable to call center environment
• 18+ years of age or older

Preferred

• Automotive experience

Benefits

• $750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
• Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
• Fun, fast-paced, diverse work environment
• Various shifts available with many flexible scheduling options
• Medical, Dental, Vision Insurance,401K
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities