Front Desk Coordinator at MityLite in Mity Lite Inc - Orem, UT 84057

Job description

• Salary Range
• Front Desk Coordinator
• Starting Pay: $20/Hour
• Location: Orem, Utah
• Schedule: Full-Time, Monday–Friday
• This position is often the first point of contact for customers, visitors, and employees and plays an important role in creating a welcoming and professional experience.
• In addition to managing the front desk, this role will provide support to our Customer Success, Accounting, and Sales Operations teams with a variety of day-to-day administrative and customer-related tasks.
• This is a great role for someone who enjoys working with people, staying organized, and helping wherever needed.

Responsibilities

• Welcome visitors and help create a friendly, professional experience
• Answer and route incoming calls to the appropriate Account Manager or department
• Respond to customers through our live chat function
• Assist with retail order entry
• Support customer outreach projects as needed
• Provide a professional and helpful experience for customers in person, over the phone, and electronically
• Print and mail customer invoices
• Assist with ACH and credit card payments
• Maintain the check log
• Verify banking information
• Email invoices, W-9s, and other requested documentation to customers
• Develop a general working knowledge of NAV to support routine accounting tasks
• Provide support to the Sales Operations Coordinator as needed
• Label product swatches and samples
• Assist with sample organization and management projects
• Help with additional Sales Operations and administrative projects as needed

Requirements

• We’re looking for someone who is friendly, dependable, organized, and comfortable working with a variety of people throughout the day. Strong customer service and communication skills are important, along with the ability to manage multiple priorities and maintain a professional experience both in person and over the phone.
• Experience with a multi-line phone system and Microsoft programs is helpful. Experience with Excel, Teams, NAV, or another ERP system is preferred but not required. Most importantly, we’re looking for someone who is willing to learn, jump in where needed, and be a reliable part of the team.

Skills

Required

• Friendly
• Dependable
• Organized
• Strong customer service skills
• Strong communication skills
• Ability to manage multiple priorities

Preferred

• Experience with Microsoft programs
• Experience with Excel
• Experience with Teams
• Experience with NAV
• Experience with another ERP system

Benefits

• $20.00 - $20.00 Hourly