Customer Service Representative - San Luis, AZ at Advanced Call Center Technologies, LLC in 580 San Luis Plaza Dr, San Luis, AZ 85349, USA

Job description

• Posted Thursday, September 24, 2026 at 4:00 AM
• Advanced Call Center Technologies – Job Description
• Call Center Representative – Agent
• Reports To: Operations Supervisor
• Department: Operations
• FLSA Status: Non-exempt
• Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
• Regular, predictable, and reliable attendance is critical to success in this role.
• Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
• Other duties as assigned by management.

Requirements

• Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.
• Ability to hear inbound calls and verbal instructions clearly in real-time.
• Ability to speak clearly and effectively to customers and team members on the telephone and in person.
• Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.
• Data Entry Accuracy – Good attention to detail and basic computer skills.
• Communication Skills – Clear communication with employees and customers.
• Background Check – Must be able to successfully pass a criminal background check.
• High School Diploma or GED required.
• Previous call center or customer assistance experience preferred.
• Good typing skills.
• Ability to navigate multiple computer screens and applications.

Skills

Required

• Problem solving
• Negotiation skills
• Self-driven and motivated
• Data entry accuracy
• Basic computer skills
• Good typing skills