Asset Management Analyst at Global Technical Talent, an Inc. 5000 Company in Toronto, ON

Job description

• Asset Management Analyst
• Location: Toronto, ON
• Onsite Flexibility: Hybrid — In-office on Tuesdays and every 2nd Friday of the month (5 days/month); first week in-person for training purposes
• Contract Details
• Position Type: Contract
• Contract Duration: 12 months (extension may be possible, depending on business needs)
• Pay Rate: C$20.00–C$32.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, Monday to Friday, 9:00 AM – 5:00 PM (in-office days may be 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM)
• The Asset Management function supports two key areas: the Procurement Team, responsible for the acquisition and purchasing of enterprise technology assets including laptops, monitors, and related equipment; and the Inventory Management Team, responsible for the lifecycle management of enterprise assets including hardware tracking and inventory management, asset transfers between locations, compliance documentation and recordkeeping, and asset returns, disposal, and end-of-life processing. The successful candidate will be supporting the Procurement Management arm of the team, working on business-as-usual (BAU) activities. The core purpose of this role is to receive and process requests for technology goods and services, consult with clients providing alternative solutions ensuring standards, policies and guidelines are followed, and work with external suppliers on large requests to achieve cost reductions.

Responsibilities

• Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors, accessories).
• Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through the electronic purchasing system.
• Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.
• Understand the difference between capital versus operating expense budgets to ensure appropriate funds are available.
• Explain basic accounting principles when reporting on expenses.
• Assess the best approach to correct vendor billing based on the supported line of business and restrictions related to vendor processes.
• Develop expense management reporting following established transit plans.
• Take corrective action to follow up on billing and asset receipt discrepancies.
• Process client requests in the prescribed manner, ensuring accuracy of allocated charges.
• Provide explanations to clients and refer unresolved concerns to a more senior staff member as needed.
• Manage 50 technology asset requests in the ServiceNow queue for IMAC, Refresh, and Project activities for over 40,000 employees; this involves detailed review of client computer requirements via ServiceNow ticket or email, validation of client information, and a thorough understanding of allocation principles prior to placing an order in PeopleSoft (procurement tool).
• Manage requests from procurement to delivery, ensuring customer, vendor, and onsite contacts are notified and tasks are completed promptly.
• Handle multiple tasks and communications including technology purchases, client inquiries, supply change management, vendor ETAs, ServiceNow queue, and mailbox management.
• Operate effectively in a fast-paced environment with an unlimited supply of work, requiring continuous client focus, product knowledge, and attention to detail.

Requirements

• Service Excellence — Ability to understand customer needs and expectations, provide excellent service in a direct and indirect manner, and fulfill customer expectations.
• Relationship Management — Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
• Process Management — Ability to understand, monitor, update, or enhance existing business or work processes.
• Oral Communications — Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language — it includes tone, style, and structure.
• Consulting — Knowledge of approaches, tools, techniques, and roles and responsibilities in providing technical or business guidance to clients within and outside own area.
• Interpersonal Relationships — Knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner.
• Written Communications — Ability to produce a variety of business documents that demonstrate command of language, clarity of thought, and orderliness of presentation.
• Problem Solving — Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
• Strong attention to detail and accuracy.
• Excellent organizational and coordination skills.
• Ability to manage multiple requests and priorities simultaneously.
• Strong problem-solving and discrepancy resolution skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Approximately 3 years of experience supporting procurement and/or asset lifecycle management.
• Strong knowledge of ServiceNow, specifically ticket management.
• Basic Excel knowledge.
• Understanding of technology geared towards desktop assets.
• Experience with purchasing tools such as Coupa; equivalent tools would also be considered.
• Prior experience working within a financial institution or highly regulated industry (strong asset).
• Experience working with multiple stakeholders, including internal parties and third-party vendors.

Skills

Required

• Service Excellence
• Relationship Management
• Process Management
• Oral Communications
• Consulting
• Interpersonal Relationships
• Written Communications
• Problem Solving
• Strong attention to detail and accuracy
• Strong knowledge of ServiceNow
• Basic Excel knowledge

Benefits

• 401k Retirement Fund