CUSTOMER SERVICE REPRESENTATIVE 1 at Cooperative Response Center (CRC) in Austin Site/Legal Address - Austin, MN 55912

Job description

• Salary Range
• Description
• We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.
• At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

Responsibilities

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Requirements

• Ability to read, analyze and interpret instructions
• Excellent communication skills
• Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
• Ability to maintain confidentiality
• Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
• Ability to thrive in our fast-paced, customer-focused environment
• Ability to be flexible and receptive to change
• 1 or more years of Customer Service experience required
• Experience in a Call Center setting preferred
• High School Diploma or equivalent preferred
• Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.

Skills

Required

• Excellent communication skills
• Ability to maintain confidentiality

Benefits

• Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Free alarm monitoring for medical, environmental, and security alarm systems
• Supportive and inclusive work culture
• Incentive bonuses
• Job Shift
• Fixed Starting Wage: $17.00 per hour
• Full-time and Part-Time schedules are available!
• 2nd Shift: Extra $.75 per hour (Monday-Friday)
• 3rd Shift: Extra $1.25 per hour (Monday-Friday)
• Bilingual (Spanish): Extra $1.00 per hour
• Weekend availability (Saturday & Sunday): Extra $2.00 per hour
• This position requires two out of three weekends scheduled
• Holiday availability on rotation: Holiday pay