CERTIFIED MEDICAL ASSISTANT WOMEN'S HEALTH at Su Clinica in HARLINGEN CLINIC - HARLINGEN, TX 78550

Job description

• This position is vital in the health care delivery system. This is traditionally the patient’s first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and the mission of the Clinic at all times.

Responsibilities

• Patient relationship: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Communicates patient’s problem/complaint to the provider. Reinforces to the patients the importance of keeping appointments or communicating changes in their appointments. Asks the required questions for a proper assessment.
• Management of patients care: Prepares patients for examination and treatment. Takes patient’s history and vital signs. Prepares examination and treatment rooms with necessary equipment and supplies. Prepares and administers injections within Texas’ Certified/Registered Medical Assistant scope of practice. Assists with refills, reviews all patient medications as per protocols. Initiates notes for the nurse on call or others to alert of information regarding a patient. Assists the providers as requested. Collects and processes biological specimens for analysis and other lab tests. Assists with scheduling tests or treatments as requested. Performs all other duties as assigned.
• Manages patient information: Takes and documents patient’s history and vital signs. Performs pre-visit chart reviews for required health indicators, vaccines, labs, etc. Reviews chart under the direction of provider and obtains and places report results in charts. Makes list of anticipated needs for patients (vaccines, labs,etc.) Assures the patient information and records are current and complete. Adheres to all HIPAA regulations in and outside of the Clinic. Communicates patient information as requested to enhance patient services.
• Team communication: Actively participates in team huddles communicating workload, anticipated patient flow needs, and potential opportunities to maximize patient appointments. Meets with the team to ensure that the provider’s productivity and schedule is reviewed and populated throughout the day. Assists in the orientation of new employees or students. Works with unit team members as well as other clinic personnel to ensure a smooth, efficient patient flow. Communicates specific patient needs and patient information to team to enhance patient care.
• Demonstration of safe and professional conduct: Maintains a friendly and safe environment for self and others. Responds to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Refrains from informal communication with patients and others. Fully participates in performance improvement and follows all the Clinic policies and procedures. Attends work as scheduled in a timely manner in accordance with Clinic attendance and leave policies and performs other duties as assigned. Submits required professional employment documentation in a timely manner (credentialing requirements, license renewals, certifications, Continuing Nursing Education attendance, etc.). Must always adhere to a professional appearance in dress and conduct.
• POSITION DIRECTLY SUPERVISED: None

Requirements

• KNOWLEDGE, SKILLS, AND ABILITIES: (use of equipment, job related knowledge, language, etc.)
• Knowledge of practice level procedures, techniques, and practice of patient care.
• Knowledge and skilled in use of telephone system, computer and computer software (Electronic Medical Record, Microsoft Word, Excel, etc.) programs as necessary.
• Knowledge of community resources
• Knowledge of SC policies and procedures.
• Knowledge of the Chronic Care Model and Patient-Centered Medical Home Model (PCMH).
• Skilled in excellent customer service
• Ability to complete basic/intermediate math computations and medical math conversions.
• Ability to examine documents for accuracy and completeness.
• Ability to maintain a flexible work schedule.
• Ability to maintain an effective and professional working relationship with the public and co-workers.
• Ability to maintain client, office confidentiality and abides by confidentiality expectations and Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Ability to prepare records in accordance to detailed instructions.
• Ability to read, write and speak in a clear, accurate and professional manner; includes active listening skills and understanding of medical terminology.
• Ability to work in a fast paced environment.
• Ability to work with medical equipment to include but not limited to: electronic and manual vital signs measurement, oxygen and suction equipment, external fetal monitor, pulse oximetry, fetal heart tone Doppler, colposcopy, cryotherapy nitrous oxide gas/equipment, glucometer, automated external defibrillator, instrument sterilization equipment. Loop electrosurgical excision instrumentation and machinery, data logger
• Able to bend, stretch, stoop, stand, sit, and lift 25 lbs.
• Ability to perform patient transfers using appropriate and safe body mechanic techniques
• Able to show excellent interpersonal skills reflecting clarity and diplomacy.
• Ability to communicate accurately and effectively with all staff and management levels.
• Ability to communicate concerns to appropriate personnel utilizing appropriate chain of command and maintaining tact and diplomacy.
• Ability to interpret and translate for the provider when necessary utilizing the approved translation service when indicated.
• Ability to fully comply with Su Clinica’s enhanced infection control requirements.
• MINIMUM QUALIFICATIONS/CERTIFICATES/LICENSES/REGISTRATIONS REQUIRED: High School Diploma or GED. Graduate of an accredited Medical Assistant program. Minimum of 1 year medical assistant work experience in a hospital or medical clinic setting preferred. Current certification as a registered or certified medical assistant required. Must be computer literate. Must be current with Basic Life Support/Cardiopulmonary Resuscitation. Bilingual (English/Spanish) required. This position requires an initial N95 mask fit testing and annual test fitting thereafter unless there is a significant change during the year that requires retesting prior to the annual fit testing.

Skills

Required

• Knowledge of community resources.
• Knowledge of SC policies and procedures.
• Skilled in excellent customer service.
• Must be computer literate.
• Bilingual (English/Spanish) required.