Medical Support Assistant at Sciolex Corporation in US-CA-Oakland

Job description

• What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?
• You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering, technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.
• Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.

Responsibilities

• The Medical Support Assistant shall perform receptionist functions in support of Veterans Health Administration, including but not limited to:
• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Requirements

• Education & Experience
• High School Diploma, GED, or other equivalent
• Knowledge of basic medical terminology
• Minimum of 6 months of customer service experience
• Ability to type 50 WPM
• Possess basic computer skills
• Oral and written proficiency in English
• Must be able to obtain a Public Trust/Suitability Clearance
• Must be a United States citizen

Skills

Required

• Customer service
• Basic medical terminology
• Typing 50 WPM
• Basic computer skills
• Oral and written proficiency in English
• Appointment scheduling
• Phone etiquette
• Communication
• Records management