Senior Project Manager – Salesforce at TTEC Digital in Hyderabad

Job description

• TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager – Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality.
• The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations.

Responsibilities

• Manage end-to-end Salesforce projects from initiation through delivery and closure.
• Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments.
• Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders.
• Lead project governance, status meetings, steering committee meetings, and client communications.
• Manage scope, schedule, budget, risks, issues, dependencies, and change requests.
• Track project progress, identify potential delays or risks, and drive corrective actions.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
• Ensure effective coordination between distributed teams and client stakeholders.
• Monitor resource requirements, utilization, capacity, and project priorities.
• Ensure deliverables meet agreed quality, timelines, and acceptance criteria.
• Manage escalations and facilitate resolution of project and delivery issues.
• Prepare project status reports, dashboards, RAID logs, and other governance documentation.
• Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities.
• Identify opportunities for process improvement and drive continuous improvement across project delivery.
• Ensure effective communication across technical and business teams throughout the project lifecycle.

Requirements

• Bachelor's degree in Engineering, Computer Science, Business, or equivalent.
• 8–12+ years of IT project management experience, with significant experience managing Salesforce projects.
• Strong understanding of Salesforce implementations and the Salesforce ecosystem.
• Proven experience managing Agile/Scrum projects and distributed teams.
• Strong experience in client management, stakeholder management, risk management, and project governance.
• Experience with project planning, estimation, budgeting, resource management, and delivery tracking.
• PMP, PRINCE2, Salesforce certifications, or Agile/Scrum certifications are preferred.
• Strong communication, presentation, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and work with geographically distributed teams.
• Strong ownership, accountability, and ability to operate in a fast-paced consulting environment.

Skills

Required

• Project management
• Stakeholder management
• Agile/Scrum delivery
• Risk management
• Salesforce implementation knowledge
• Client management
• Project governance
• Project planning and estimation
• Budgeting
• Resource management
• Delivery tracking
• Communication

Preferred

• PMP certification
• PRINCE2 certification
• Salesforce certifications
• Agile/Scrum certifications