Scientific Operations Engineer I at Emerald Cloud Lab in Austin, Texas

Job description

• Members of Scientific Operations (SciOps) are responsible for providing the on-site technical (hardware & software) support required to ensure timely execution of experiments run within the lab. It’s an intellectually challenging role, requiring dynamic problem-solving skills, combining scientific knowledge, troubleshooting prowess, and a willingness to engage with problems at all levels. A successful member of this team will become familiar with all experiments offered at Emerald, getting to know the software and hardware used to carry out experiments in the cloud lab.
• SciOps are continually driving to improve the productivity and reliability of the lab. They are the "boots on the ground" who recognize and fix code bugs, instrument software and set-up errors while also identifying systemic inefficiencies. As a SciOp you work extensively with other teams to improve the quality of the cloud lab.
• Every scientist at Emerald learns to code, working in the Wolfram Language. Members of the SciOps team require a deep understanding of the code at the interface between customers and the physical laboratory. Traditionally, they train with the Scientific Development team before advancing to Sci Ops.

Responsibilities

• Apply critical thinking and problem-solving skills to address challenges encountered during experiment execution (software and instrumentation)
• Identify and resolve code bugs, software glitches, and equipment setup errors promptly and effectively.
• Collaborate extensively with Scientific Development and Laboratory Operations team to enhance the overall quality and performance of the cloud lab, fostering effective cross-functional teamwork.
• Continuously develop and maintain a deep understanding of the Wolfram Language and its application in interfacing between customers and the physical laboratory.
• Gain expertise in all experiments and instruments offered by Emerald, including familiarity with the associated software and hardware used in lab experiments.

Requirements

• We are seeking team members who are excited to reshape how scientific research is done, and who are willing to learn new things and solve the technical challenges that are necessary to make this happen.
• You might be a great fit for Scientific Operations at ECL if ...
• You have 5+ years of experience working in a GxP or Life Sciences environment.
• You have experience applying systemic troubleshooting methodologies to complex technical problems.
• You are able to work fixed, but non-traditional hours. A specific night role is also available.
• You are a data driven individual with statistical analysis experience.
• You are capable and willing to learn computer programming (no prior experience necessary, but it is a welcome bonus).
• You have worked extensively in the course of research to troubleshoot both experiments and complex experimentation.
• You have experience conducting a wide variety of different experiment types and are excited to quickly develop expertise in a very diverse array of new methods and instrumentation.
• You enjoy building systems and automating processes.
• You are a detail-oriented thinker who takes pride in precision and experimentation.

Skills

Required

• Systemic troubleshooting
• Statistical analysis
• Data-driven decision making
• Critical thinking
• Problem-solving
• Detail-oriented
• Precision
• Experimentation