Service Desk Analyst at SunSource in Houston, TX 77044
- Company: SunSource
- Location: Houston, TX 77044
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 5+ years
Overview
Supporting large organizations (3,000 to 4,000 users) as a Level 1 with some Level II experience Active Directory admin experience: adding new users/computers, passwords, deleting users, new hire account set up and de-provisioning
Responsibilities
- Supporting large organizations (3,000 to 4,000 users) as a Level 1 with some Level II experience
- Active Directory admin experience: adding new users/computers, passwords, deleting users, new hire account set up and de-provisioning
- Office 365 admin experience: working knowledge with Teams, One Drive and SharePoint, assigning and recapturing licenses
- Setting up new printers/peripherals, installation/setup, troubleshooting issues
- Experience with print server, setting up/troubleshooting hardware, installing software
- Experience with 2 factor authentication, preferably Okta: setting up, resetting passwords
- VPN/Wi-Fi: setting up, troubleshooting issues
- Experience with ServiceDesk, preferably Jira: open/modify/close service requests
Requirements
- Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
- Steady Job History- (minimum 15 months experience with 1 employer)
- Technical Skills
- Active Directory- Admin Experience is required
- Adding new users/computers
- Passwords
- Deleting users from AD
- New hire account set up and de-provisioning experience.
- Office 365 Experience- Admin Experience is required
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Setting up new printers/peripherals
- Installation/set up
- Trouble shoot any issue.
- Experience with Print Server
- Setting up/troubleshoot Hardware
- Experience with installing Software
- Experience with 2 factor Authentication, preferably Okta
- Setting up
- Resetting Password
- VPN/Wi-Fi
- Setting up VPN/ Wi-Fi
- Trouble shoot VPN/Wi-Fi issues
- Experience with ServiceDesk, preferably Jira
- Open/modify/close Service requests.
- Soft Skills
- Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Skills
Required
- Active Directory admin experience
- Office 365 admin experience
- Experience with print server
- Experience with installing software
- VPN/Wi-Fi setup and troubleshooting
Preferred
- Okta
- Jira
About SunSource
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com